Female Guest Relation Executive

5 days ago

Hyderabad Telangana, India VW CUISINES & CONCEPTS PVT. LTD. Full time

1. Guest Engagement and Assistance:

- Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
- Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.

2. VIP and Corporate Guests Management:

- Identify VIP and corporate guests and provide special attention and services as required.
- Develop and maintain strong relationships with corporate clients and regular guests.

3. Guest Issue Resolution:

- Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
- Collaborate with relevant hotel departments to address guest issues effectively.

4. Guest Services Coordination:

- Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
- Facilitate reservations for hotel services such as dining, spa, or business facilities.

5. Guest Feedback Management:

- Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
- Compile and report guest feedback to relevant departments for continuous improvement.

6. Events and Special Occasions:

- Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
- Ensure that all arrangements meet or exceed guest expectations.

7. Loyalty Programs and Recognition:

- Promote and enrol guests in the hotel's loyalty programs.
- Recognize and reward repeat guests with personalized amenities and special privileges.

8. Communication and Reporting:

- Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management.
- Prepare regular reports on guest interactions and feedback for management review.

9. Upselling and Revenue Enhancement:

- Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.

10. Safety and Security:

- Ensure the safety and security of guests and their belongings.
- Be knowledgeable about and adhere to hotel security and emergency procedures.

Note: Female from hospitality background is mandatory.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9752553020

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