Service Delivery Assistant

**Job Title**:Service Delivery Assistant

**Corporate Title**:Associate

**Location**:Jaipur

**Role Description**

This role has the accountability to support the delivery of the Global Procurement and Travel Operations vision and strategy for Procurement to Pay processes for countries on dbBuyer platform. This role is responsible for work-streams’ performance outcomes within their assigned region/client group. He/she requires strong collaboration skills and dedication and initiative as he/she is required to work closely with the Global Procurement teams and other regional operations leads across DB. Preference that he/she has experience with ARIBA modules and with Accounts Payable background. Knowledge of excel word and power-point is required as well.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Oversight and management of the service delivery of the for the outsourced processes (invoice processing, payment run, Customer Service Desk, vendor onboarding)
- Assuring SLA/operational metrics are achieved for the outsourced processes and appropriate remediation actions designed and implemented. This includes identifying root-cause and changed to as-is process.
- Project management skills to support building service delivery platforms and implementation of a world-class Procurement to Pay operational process, partnering with global program teams to ensure proper involvement in design, testing and deployment for new initiatives.
- Creation of User-Interest Groups and ongoing management and client interaction.
- Provide guidance and feedback on front-end customer service provided to bank’s users including guidance, training and troubleshooting for all purchasing and payment needs.
- Leading 95% spend compliance to enable pre-approval, sourced prices and accurate data captured end-to-end.
- Implementation of new operational process, solutions, policies, ensure stability of existing operations at all times to meet the global / region control requirements.
- Proposal for process improvement and system enhancement to improve the efficiency of all purchasing and invoicing transactions for countries of responsibility.
- Integration with Global Procurement Operations and Travel teams and close collaboration across other stakeholders (Group Tax, Finance, Compliance, AFC etc)
- Be the driving focus for centralization of certain global functions to achieve synergies and process excellence.
- Hands on experience on running initiatives, projects. Experience of working on project management tools can be added advantage.
- Ensure the project work is executed and implemented according to the plan or any agreed changes to the plan and according to agreed project management standards.

**Your skills and experience**
- 5+ years of experience as a Vendor Manager/Specialist or Procurement Manager or in a Business Manager role
- End to end Procurement knowledge
- Ability to prioritize and handle urgent requests.
- Experience in change execution
- Fully conversant with Vendor Service Delivery metrics (SLA/KPIs/KRIs)
- High energy, with the ability to work in a fast-paced business environment.
- Excellent communication skills in writing as well as verbally with the ability to communicate in a clear, concise manner at all levels.

**How we’ll support you**
- Training and development to help you excel in your career.
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.