Service Delivery Associate

Vendor Management & Performance Specialist

Global Procurement - Sourcing & Buying Operations

Assistant Vice President

Jaipur, India

**Business Description**

Within Global Procurement, Sourcing & Buying Operations (SBO) is part of Deutsche Bank’s Procurement & Travel Operations (PTO) organization. We support the end-to-end Procurement process, and are directly responsible for connecting the company’s transactional procurement activities with strategic procurement. This includes the following: Stakeholder Management, Contract Enablement Services, Buying Assistance, Spend Compliance, and Consumption Management.

The Operational Insights & Performance Management team is accountable to deliver KPI Reporting, measure performance across SBO and provided analytical analysis to enable stakeholders including senior management in their decision making. We work closely aligned to the Stakeholder Management team within our organization and with the wider Strategic Procurement Organization.

**Objectives -**
- Improve stakeholder engagement and interfaces with other businesses to ensure controls and strategies can be operationalized
- KPI Reporting, Performance Management measurements and other standard reports
- Act as a retained organization for all outsourced services in the SBO area
- Provide a collaborative environment, focusing on process improvements for efficiency gains

**Responsibilities**
- Create monthly data extracts, including loading of data, validating sources and preparing environment for reporting
- Producing standard monthly reports, including KPI Dashboards for Senior Leadership
- Work directly with Stakeholder Management and other functions to support KPI improvements
- Drive process improvement based on targets, best practices and outcome of KPIs and audits
- Support change management activities to ensure achievable results
- Improve and promote SBO value adds across the bank to increase DB’s global operating model standardization
- Manages outcome-based deliverables with strong focus on consistency in strategic partner sourcing, performance, reporting and communications

**Experience**
- 10+ years of reporting experience, with a focus on meeting deliverables and drawing meaningful insights from data
- Strong technical skills, including Excel, Powerpoint, SQL
- Ability to work independently with mínimal oversight as well as in a team setting. Work in global teams across different time zones and within a matrix environment
- Strong organizational and Communication skills to create a good network to drive change
- Strong ability to collaborate with internal and external stakeholders
- Fluent in English (written/verbal)

**Education**
- Relevant Bachelor or Master’s Degree from an accredited college or university

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.