Global Capacity Planner, Workforce Staffing
1 week ago
DESCRIPTION
Key job responsibilities
Love data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.
- Working on a diverse project portfolio supporting Planning initiatives and strategy.
- Cross-functional collaboration across multiple business teams, Operations, Global Outsourcing and Program Management.
- Create new reporting & analytic opportunities by analyzing and understanding key planning processes.
- Document writing and presentations on key initiatives used to influence necessary business actions benefiting the back-office operations
- Coordinate with Operations and PM teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.
- Mitigate capacity risks by managing dependencies across multiple operational teams and sites.
- Capacity planning for new business/sites.
- Improve and automate existing practices.
- Scopes out the requirements for new metrics and tools.
About the team
The WFS GCO Global Planning Team’s mission is to ensure WFS GCO has the right people, in the right place, at the right time with mínimal impact from business / tech disruption and strike the right balance between SLA and cost. The team will focus on building organizational capacity that is flexible and scalable. The Planning team will drive results through consistent monitoring of established goals and metrics that successfully measure, communicate results and allow the team to be “proactive” vs “reactive” to changing trends and variances. The Planning team acts as a backbone for entire business vertical by tying the organizational goals with the delivery targets and bridging the gaps by effective headcount planning.
BASIC QUALIFICATIONS
- Bachelor's degree, or 3+ years of Amazon (blue badge/FTE) experience
- 5+ years of experience in planning / workforce management / quantitative research or analysis and hands-on experience in building capacity models in a transactional or call center environment
PREFERRED QUALIFICATIONS
- Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
- Statistical programming experience using R or Python / experience in statistical modeling tools and/or developing reports using OBIEE, Tableau or other reporting platforms.
Job details
- IND, TS, Hyderabad
- Workforce Staffing
- Project/Program/Product Management-Non-Tech
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