Resource Planner
20 hours ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service, and we need your help
We’re looking for a Resource Planner to join our Workforce Team, who supports IntouchCX’s resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.
As Resource Planner, You Will
- Manage all day-to-day activities in Workforce Management
- Manage schedules, exceptions, data tracking and Service Levels
- Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
- Maintain employee information and its accuracy on an ongoing basis
- Plan and create new hire schedules while tracking shift availability
- Report by program as required
As Resource Planner, You Have
- University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
- Advanced knowledge of MS Word, MS Excel and Outlook
- Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
- High level of accuracy regarding data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a fast-paced environment
- The ability to multitask and self-manage the work day
-
Resource Planner
2 weeks ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobWe are changing the way people think about customer service, and we need your helpWere looking for a Resource Planner to join our Workforce Team, who supports IntouchCXs resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management,...
-
Material Planner
2 weeks ago
Hyderabad, Telangana, India Aviation Indeed Full timeJD Material and Production Planner The candidate is responsible to track the manufacturing progress machine planning raw material and consumables to avoid production stoppages Optimize resources and the scheduling of resources Material and Machine to meet production demand Ensure that the customer on-time delivery is met Manage the MPS master production...
-
Project Planner
2 weeks ago
Hyderabad, Telangana, India TechnipFMC Full time**Location**:Hyderabad, IN**Employment type**:Employee**Place of work**:Office**Offshore/Onshore**:OnshoreTechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values...
-
Connected Planner Africa
1 week ago
Hyderabad, Telangana, India Reckitt Full timeHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...
-
Material Planner
2 weeks ago
Hyderabad, India Aviation Indeed™️ Full timeJD – Material and Production Planner- The candidate is responsible to track the manufacturing progress, machine planning, raw material and consumables to avoid production stoppages.- Optimize resources and the scheduling of resources(Material and Machine) to meet production demand.- Ensure that the customer on-time delivery is met.- Manage the MPS (master...
-
Pom Tactical Planner
3 days ago
Hyderabad, Telangana, India Micron Full time**Our vision is to transform how the world uses information to enrich life for **_all_**.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. JR54172 POM Tactical Planner As the GSC...
-
Lead Capacity Planner
4 days ago
Hyderabad, Telangana, India IKS Health Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionIKS Health empowers healthcare organizations to deliver efficient, sustainable, and patient-centric care through its Care Enablement Platform. By alleviating administrative, clinical, and operational burdens, we enable clinicians and staff to focus on providing excellent care. With a global team of 14,000 professionals, including 600+...
-
Lead Capacity Planner
3 days ago
Hyderabad, India IKS Health Full timeJob Description Company Description IKS Health empowers healthcare organizations to deliver efficient, sustainable, and patient-centric care through its Care Enablement Platform. By alleviating administrative, clinical, and operational burdens, we enable clinicians and staff to focus on providing excellent care. With a global team of 14,000 professionals,...
-
Event Planner
5 days ago
Hyderabad, India Fracspace Limited Full time**Event Planner** **About Company**: Fracspace enables real estate enthusiasts to own a fraction of their chosen property through Fractional ownership. Fracspace also enables people to enjoy an interest in luxury property. Building diversified real-estate portfolios, as well as having all the benefits of an operation company to take care of the property,...
-
Capacity Planner/Invoicing
2 weeks ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 5,00,000 - ₹ 8,00,000 per yearCapacity Planner- Hyderabad- Immediate Joiner.Please share cvs to The Capacity Planner/Invoicing role is responsible for forecasting resource needs, managing invoicing workflows, tracking utilization, and aligning capacity with operational goals. This role ensures that mapping operations are adequately staffed and that invoicing is accurate, timely, and...