Junior B2B Operations and Customer Success Associate

3 days ago

Andheri Mumbai Maharashtra, India Mentoria Full time

**Company Description**

Company Address : 505, Kshitij, Metro Station, Veera Desai Rd, beside Azad Nagar, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053

**Role Description**

1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.
2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.
3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.
4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.
5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials.
6. Creating dashboards and reports for our corporate partners
7. Doing briefing calls with new customers to enable them to understand TMS.
8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.
9. Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you speak Gujarati or Kannada along with English?

Work Location: In person

  • B2b Sales Executive

    4 days ago

    Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Senior Executive - Sales (Logistics - Jewellery & Diamond Transportation) **Job Location**: Andheri, Mumbai **Key Responsibilities**: - **Sales Ownership & Client Growth**: Lead sales initiatives focused on SMEs in the logistics space, specifically targeting businesses involved in jewellery and diamond transport. - **Multi-City Sales...

  • Customer Success Associate

    3 days ago

    Mumbai, Maharashtra, India Peoplehum Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...

  • Junior Audit Associate

    3 days ago

    Mumbai, Maharashtra, India O.P Rathi & co. Full time

    **We're Hiring: Junior Audit Associate**: - **Location**:Mumbai**: - **Immediate Joiners Preferred** We are looking for a **dedicated and detail-oriented Junior Audit Associate** to join our growing team. If you have a strong foundation in accounting and auditing and are ready to take the next step in your career, we'd love to hear from you! - **Role:...

  • Customer Success Associate

    1 day ago

    Pune, Maharashtra, India Sigmosis Full time

    **Job Title**: Customer Success Associate **Work Mode**: Work From Office **Location**:Pune, Maharashtra **Industry**: Insurance (Domestic Process) We are hiring **Customer Success Associates** for a leading domestic insurance process. This is an excellent opportunity for individuals who are passionate about customer engagement and have a knack for...

  • Sales Executive- B2B Sales

    3 days ago

    Andheri, Mumbai, Maharashtra, India Datrax Services Pvt Ltd Full time

    **Job Title**: Senior Executive - Sales (Logistics - Jewellery & Diamond Transportation) **Job Location**: Andheri, Mumbai **Key Responsibilities**: - **Sales Ownership & Client Growth**: Lead sales initiatives focused on SMEs in the logistics space, specifically targeting businesses involved in jewellery and diamond transport. - **Multi-City Sales...

  • Associate - Customer Success

    1 day ago

    Mumbai, India Alpha Outsourcing & Business Solutions Full time

    **Customer Success Associate responsibilities include**: - Sustaining business growth and profitability by maximising value - Analysing customer data to improve customer experience - Holding product demonstrations for customers **Job Brief**: A Customer Success Associate’s responsibilities include supporting customers as they transition from sales...

  • Customer Success Associate

    3 days ago

    Kharadi, Pune, Maharashtra, India Inifinserve IT Solution Full time

    We are hiring **Customer Success Associates** to connect with interested leads and help them choose the right insurance products. This is a **domestic, outbound voice process** role. **Key Responsibilities**: - Call and assist potential customers with insurance product details - Explain benefits and help them choose the right plan - Maintain excellent...

  • Associate Customer Success

    3 days ago

    Pune, Maharashtra, India The Growth Hive Full time

    Job Title: Customer Success Associate Experience: 3-4 years Location: Pune **Job Description**: As a Customer Success Analyst, you will play a vital role in ensuring the success and satisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the...

  • Customer Success Executive

    2 days ago

    Andheri, Mumbai, Maharashtra, India Solar Ladder Full time

    **About Solar Ladder** Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar...

  • Associate/sales Associate

    4 hours ago

    Baner, Pune, Maharashtra, India The Growth Hive Full time

    As a Customer Success Ops & Support associate/executive, you will play a vital role in ensuring the success and satisfaction of our valued clients. You will work in the Customer Success team to provide excellent service and support to our customers and their employees, while gaining valuable experience in the field of customer success management. This job...