
Customer Service Associate
4 days ago
Profile-Customer Service Associate
Gender
- Male/ Female
No of positions - 20
Communication Proficiency: Very Good to Excellent
Salary - 22k gross - 33k gross
Experience-1-2yrs
Key Responsibilities:
- Handle inbound and outbound customer service calls with professionalism and efficiency.
- Address customer inquiries, resolve issues, and provide information about products and services.
- Maintain high-quality service standards and ensure customer satisfaction.
- Use computer systems to access and update customer records and information.
- Collaborate with team members to meet and exceed performance targets.
- Provide timely and accurate responses to customer queries and escalate issues as necessary.
- Adhere to company policies and procedures in all interactions with customers.
Qualifications and Skills:
- Proven experience in a customer service role, preferably with international exposure (US clients).
- Excellent verbal and written communication skills in English.
- Strong computer skills, including proficiency in using customer service software and Microsoft
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Exceptional problem-solving skills and attention to detail.
- Flexibility to work within the specified operation window and rotational week off pattern.
Work Schedule:
Shift Duration: 9.5 Hours
Shift Timing: Between 8:00 PM to 8:00 AM (includes rotational shifts)
Week Off Pattern: Rotational
Week Off Count: Two week offs
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹33,000.00 per month
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8407998196
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