Customer Support Executive

5 days ago

Nashik, India Educe Solutions Pvt Ltd Full time

**Job description**

**Roles and Responsibilities**
- Understanding the products and services provided by the company
- Analyzing and reporting product malfunctions.
- Resolving the customer complaints and queries
- Providing detailed information to the customers.
- Inform Customers about new features and functionalities
- Follow-up with customers to ensure their technical issues are resolved
- Ensuring complete information is recorded and maintaining records of each of phone call for future reference.
- Update our internal databases with information about technical issues and useful discussions with customers
- Offering exceptional customer service and satisfaction.
- Following with the customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company's rules and regulations.
- A bachelor's degree in BCA, B.Sc (Computers) BCOM or BA **freshers **or **1** year Experience a related field.
- Multi-tasking abilities.
- A Customer Oriented individual. Resolving complaints from unhappy customers.
- Excellent interpersonal and written and oral communication skills. Patience when handling tough cases.
- Excellent phone etiquette and active listening abilities.
- Ability to work with a team.
- Ability to meet the deadlines and prioritize the tasks
- Good Computer Skills.
- Knowledge of conflict resolution techniques is preferable.

Role Category: Customer Success

**Education**

UG: B.Com in Any Specialization, BCA in Computers, B.Sc in Computers

**Key Skills**
- Customer Service
- Customer Support
- Communication Skills
- Ticketing
- Customer Care
- Interpersonal Skills
- Customer Management
- Customer Handling

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹125,000.00 - ₹150,000.00 per year

Schedule:

- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

  • Customer Support Executive

    4 weeks ago

    Nashik, Maharashtra, India Bhaktam Full time

    Company Description UnlimitedAstro is India's leading astrology app enabling users to connect with expert astrologers for real-time guidance on love, career, finances, and more. Powered by Bhaktam Technologies, our platform is designed for seamless, personalized experiences. Role Description As a Customer Support Executive, you will be the first point of...

  • Customer Support Executive

    7 days ago

    Nashik, India Udyogwardhini Full time

    Looking for a smart service provider cum Customer Support Executive for my firm who would work with our clients to provide quality service and to ensure clients get the services they need **Responsibilities**: - You shall be coordinating & providing services like Legal Compliances, Export & Import Related Services, Digital Marketing Services, GEM & Tender...

  • Customer Support Executive

    2 days ago

    nashik, India Viable Search Consultants Full time

    Job Responsibilities: -They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email, and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and...

  • Customer Support Executive

    13 hours ago

    Nashik, India Viable Search Consultants Full time

    Job Responsibilities: -They are responsible for the following duties and responsibilities:  Responding promptly to customer inquiries through various channels such as phone, email, and social media  Understanding customer needs and providing appropriate solutions and attention  Providing feedback on the efficiency of the customer service process and...

  • Customer Support Executive

    2 hours ago

    Nashik, India Viable Search Consultants Full time

    Job Responsibilities: -They are responsible for the following duties and responsibilities:  Responding promptly to customer inquiries through various channels such as phone, email, and social media  Understanding customer needs and providing appropriate solutions and attention  Providing feedback on the efficiency of the customer service process and...

  • Customer Support Executive

    1 week ago

    Nashik, India Viable Search Consultants Full time

    Job Responsibilities:- They are responsible for the following duties and responsibilities: • Responding promptly to customer inquiries through various channels such as phone, email, and social media • Understanding customer needs and providing appropriate solutions and attention • Providing feedback on the efficiency of the customer service process and...

  • Customer Support Executive

    3 days ago

    Nashik, India Impact HR & KM Solutions Full time

    Responsibilities and Duties - Increasing the value of current customers while attracting new ones. - Sales Work Converting hot Leads with maintaining good conversion ratio. - Building and maintaining profitable relationships with key customers. - Giving online demo to clients. - Invoice & Billing - Sales & Service support - Qualifications & Requirements: -...

  • Customer Support Executive

    5 days ago

    Nashik, Maharashtra, India BRJ HR Solutions Full time

    **We are Hiring a...** **Position**: Customer Support Executive **Education**: any Graduate/ post Graduate **Experience**: 1 to 2 years (with relevant skills) **Job location**: Nashik **Job responsibilities**: - Conduct feedback calls for understand customer need for improvement regarding product and services, - Dealing customers problems or queries...

  • Customer Support Executive

    3 days ago

    Nashik, Maharashtra, India Artfills Online Learning Pvt . Ltd Full time

    ### **Job Title**: Customer Support Executive - EdTech** **Location**:Business Plus Building, Mumbai Naka, Nashik **Employment Type**: Full-Time **Experience**: 1-3 years (Freshers with strong communication skills may also apply) **About Us**: Artfills Online Learning Pvt. Ltd. is a fast-growing Art-Tech startup founded by an ISB alum and a leading Kathak...

  • Customer Support

    2 weeks ago

    Nashik, India paradigm consultancies Full time

    We are Hiring Job Designation: Customer Support Job Location: Nashik [Maharashtra] **Salary**: 20000-25000 Education: Graduate /Any Graduate Experience: 2-3 years of experience Skillset: Ability to stay calm when customers are stressed or upset. - Excellent Communication skills - Comfortable using computers. - Experience working with customer...