Customer Support Executive

3 days ago

Nashik Maharashtra, India Artfills Online Learning Pvt . Ltd Full time

### **Job Title**: Customer Support Executive - EdTech**

**Location**:Business Plus Building, Mumbai Naka, Nashik

**Employment Type**: Full-Time

**Experience**: 1-3 years (Freshers with strong communication skills may also apply)
**About Us**:
Artfills Online Learning Pvt. Ltd. is a fast-growing Art-Tech startup founded by an ISB alum and a leading Kathak artist. We’re on a mission to make high-quality Indian arts education accessible through technology. With a proven business model and strong market traction, we’re expanding our team and looking for energetic and empathetic professionals to join us.
**Job Summary**:
We are looking for a **Customer Support Executive** to manage learner queries, resolve concerns, and ensure a smooth and positive experience for our students and parents across platforms.
**Key Responsibilities**:

- Provide accurate information about classes, schedules, and platform usage.
- Coordinate with internal teams (tech, teaching, sales) to resolve issues efficiently.
- Manage student onboarding, reminders, and feedback collection.
- Maintain proper logs of communications and follow-ups in CRM tools.
- Handle basic troubleshooting related to classes or platform access.
- Escalate unresolved issues to the appropriate department as needed.
**Requirements**:

- 1-3 years of customer service experience (EdTech/Ed services preferred)
- Excellent communication skills in English and Hindi (written and verbal)
- Empathy, patience, and problem-solving abilities
- Proficiency with basic CRM tools, Google Sheets, and communication platforms
- Ability to work in a fast-paced, student-first environment
- Willingness to work on weekends (with weekly offs during weekdays)
**Why Join Us**?**
- Be a part of a mission-driven company impacting Indian arts education
- Growth opportunities in a rapidly scaling startup
- Collaborative and inclusive work culture
- Competitive compensation and performance-based incentives
- Or Contact on - 7420958650

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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