Sales and Service Representative
3 days ago
**Job description**
**Calibration & Maintenance**:
Perform calibration, troubleshooting, and repair of gas detection systems.
Ensure equipment meets manufacturer and safety standards.
Keep accurate records of calibration and maintenance activities.
Conduct on-site servicing of gas detectors.
**Technical Support**:
Provide technical expertise and troubleshooting assistance to customers regarding gas detection equipment.
Recommend appropriate gas detection solutions based on customer needs and industry standards.
Train customers on proper use and maintenance of gas detection equipment.
**Sales Support**:
Collaborate with the sales team to provide product demonstrations and technical details to clients.
Assist in identifying customer needs and proposing suitable products and services.
Support the sales process by offering insights on calibration service packages and equipment maintenance contracts.
**Customer Service**:
Respond to customer inquiries and service requests in a timely manner.
Maintain a high level of customer satisfaction by delivering efficient and reliable service.
Follow up with customers post-service to ensure their equipment is functioning correctly.
**Documentation & Reporting**:
Prepare and maintain calibration certificates, service reports, and other required documentation.
Manage inventory of spare parts, calibration gases, and tools required for equipment maintenance.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Sales: 2 years (required)
- Field service: 1 year (required)
Willingness to travel:
- 75% (required)
Work Location: In person
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