Pe-cx-multi Channel Helpdesk

3 days ago

Hyderabad Telangana, India Cognizant Full time

Job Description:
- **Process Executive**:
Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, BSC IT, - BSC Com Sci, MCA, Etc.)

**PE Experience**: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

**Digital Marketing Certification: Required if Fresher
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Flexible with the working schedule
- Ability to work overtime as required by business
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Resolving Technical complex queries,
- escalation channel to drive solution of B2B queries,
- detect and track App defects and inconsistencies,
- drive continuous improvement through root cause identification and defect elimination

  • Pe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a Multi Channel Helpdesk professional where you will be responsible for providing exceptional customer support across various channels. With a focus on technical expertise in MS Excel you will assist in optimizing customer interactions and enhancing satisfaction. This role offers rotational shifts and requires...

  • Spe-cx-multi Channel Helpdesk

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** **Responsibilities** - Provide exceptional support across multiple channels to ensure seamless customer experiences. - Utilize MS Excel to analyze data and generate insightful reports that drive decision-making. - Collaborate with cross-functional teams to enhance the effectiveness of display advertising campaigns. - Monitor and respond to...

  • SPE-CX-Multi Channel Helpdesk

    3 days ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryJoin our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in customer experience to provide top-notch support across various communication channels. With a focus on delivering exceptional service you will play a crucial role in enhancing customer satisfaction and ensuring seamless interactions. This hybrid...

  • TL-CX-Multi Channel Helpdesk

    1 week ago

    Hyderabad, Telangana, India Cognizant Technology Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description for Team LeaderJob Title: Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • TL-CX-Multi Channel Helpdesk

    1 week ago

    Hyderabad, Telangana, India Cognizant Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description For Team LeaderJob Title:Team LeaderReporting to: Team Manager/Delivery Manager, OperationsObjectivesThe Team Leader's objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager,...

  • Process Lead – Helpdesk Experience

    2 weeks ago

    Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time

    Company Description Dr Reddy s Laboratories Ltd is a leading multinational pharmaceutical company based across global locations Each of our 24 000 plus employees comes to work every day for one collective purpose to accelerate access to affordable and innovative medicines because Good Health Can t Wait We started in 1984 with a modest investment 20...

  • Process Lead – Helpdesk Experience

    1 day ago

    Hyderabad, Telangana, India Dr Reddys Laboratories Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Process Lead – Helpdesk Experience Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait. We...

  • Process Lead – Helpdesk Experience

    1 day ago

    Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Company Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait.We started in 1984 with a modest investment, 20...

  • Helpdesk Executive

    1 week ago

    Hyderabad, Telangana, India JLL Full time

    JLL supports the Whole You, personally and professionally. JLL supports the Whole You, personally and professionally. **What this job involves**: **What your day-to-day will look like**: **Issue Resolution**: Handle and resolve customer complaints or escalations in a professional and timely manner. **Collaboration**: Work with internal teams to resolve...

  • Helpdesk Executive

    5 days ago

    Kondapur, Hyderabad, Telangana, India LeSecurise Private Limited Full time

    Designation: Helpdesk Executive (Residential) Experience: 1+ Yr Location: Kondapur Preferred: Females **1.Resident Interaction**: Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram. **2. Service Coordination**: Coordinate with internal teams to ensure timely...