Customer Service Assistant

2 days ago

Kochi Kerala, India Candle Electric Solutions Private Limited Full time

**Position Overview**:
We are seeking a dedicated **Sales Support E**xecutive to join our team. In this role, you will be responsible for attending inbound calls, providing potential customers with information about our products, and offering suitable solutions to meet their needs. Your primary focus will be to guide customers in their purchasing decisions, offering product recommendations and addressing their queries through effective tele-calling.

**Key Responsibilities**:

- **Customer Engagement**: Handle incoming calls from customers seeking product information and assistance.
- **Product Knowledge**: Provide brief, clear, and accurate descriptions of our products and services, highlighting features and benefits.
- **Solution-Oriented Support**: Understand customer needs and offer relevant product recommendations or alternatives that suit their requirements.
- **Order Assistance**: Guide customers through the purchasing process and provide information on pricing, promotions, and availability.
- **Customer Queries**: Address any questions or concerns customers may have about products, delivery options, or other related inquiries.
- **Record Keeping**: Document customer interactions, inquiries, and transactions in the company’s CRM system.
- **Follow-Up Calls**: Make follow-up calls to ensure customer satisfaction and provide additional information if needed.
- **Sales Support**: Assist the sales team with leads and potential customers by providing relevant product details and solutions.

**Skills & Qualifications**:

- Previous experience in customer service or sales is preferred.
- Strong communication skills, with the ability to explain products clearly and effectively in English & Malayalam.
- Handle telephonic communication to gather product and pricing information.
- Maintain records of orders and deliveries.
- Basic understanding of sales processes and product offerings.
- Knowledge of CRM tools and software is a plus.

**Job Types**: Full-time, Permanent

Pay: From ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Compensation Package:

- Performance bonus

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
Work Location: In person

Expected Start Date: 03/06/2025

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