English Speaking Chat Support

1 week ago


Faridabad Haryana, India Satyam Drugs Full time

JD:
We are looking for fluent English-speaking staff for Chat Support

Work Hours:

- Wednesday to Sunday, 8 am to 3 pm.
- Must be able to work these hours

Role Overview:
Join our team as a Chat Support Specialist. You'll be responsible for providing first-rate customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

Key Responsibilities:

- Promptly respond to customer messages.
- Provide accurate information about our products and services.
- Efficiently resolve customer issues while maintaining professionalism and empathy.
- Keep detailed records of customer interactions and follow up to ensure their concerns are resolved.
- Work collaboratively with other team members to deliver consistent support.
- Stay updated on product knowledge and company policies.

**Requirements**:

- Proven experience in a customer support role, particularly in a chat support environment.
- Excellent written communication skills in English.
- Strong problem-solving skills and ability to manage challenging situations.
- Experience using WhatsApp and Tidio.
- Ability to work independently and as part of a team.
- Excellent organisational skills and a keen attention to detail.

Pay: ₹12,000.00 - ₹14,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Can you commute to Faridabad?
- What is your level of fluency in English?
- Have you studied English at University level?
- Do you have experience in chat support?

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 03/03/2025



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