Chat Support Executive

3 days ago

Gurugram Haryana, India TALENT FUTURE SERVICES Full time

*Hiring for inbound Chat Sales*

*Location: Gurgaon sec 39*

*Schedule: 5 days (rotational offs*

*Shift timings are 5:30 pm till 2:30 am and rotational night shifts*

*Salary upto 3.5lpa for experience*

*Salary for freshers 21k max*

*Good typing speed with excellent English*

*One side cab drop if in night shifts, rotational night shifts, preferably within 10-20 km range of unitech cyper park gurgaon*

*About the Role*

As an Inbound Chat Sales Agent, you will engage with customers via online chat to provide product support, resolve questions, and most importantly, drive sales growth. This is a fast-paced sales environment with clear goals, structured training, and opportunities to earn uncapped incentives.

*Key Responsibilities*
- Handle inbound customer chat inquiries with professionalism and urgency.
- Pitch and promote Xfinity Mobile on every eligible chat while addressing customer needs.
- Identify customer needs, present solutions, and upsell/cross-sell products.
- Meet and exceed Key Performance Indicators (KPIs) for sales, quality, and productivity.
- Adhere to company quality expectations, compliance standards, and call handling procedures.
- Maintain accurate records in CRM systems.
- Demonstrate strong written communication; use speech-to-text tools as needed.
- Stay adaptable to changing promotions, policies, and performance expectations.

*Training & Coaching*
- 5-week paid training program, including classroom learning and a nesting period for hands-on experience.
- Ongoing weekly coaching sessions focused on sales performance and quality assurance.
- Regular updates and refreshers on new products, promotions, and process improvements.

Compensation & Incentives
- Competitive base pay.
- Weekly commission payouts for hitting sales targets.
- Daily, weekly, and monthly incentives designed to reward top performance and support client-driven initiatives.
- Uncapped earning potential for high performers.

*Qualifications*
- Previous call center, sales, or customer service experience preferred, but not required.
- Proficient in typing and multitasking across multiple systems.
- Strong communication and problem-solving skills.
- Ability to thrive in a high-paced sales environment.
- Flexible availability to work evenings, weekends, and holidays in a 7-day-a-week operation.
- Positive attitude, resilience, and a willingness to learn and adapt.

Why Join Us?
- Structured training and weekly coaching to ensure your success.
- A supportive, team-driven environment with growth opportunities.
- Multiple ways to earn extra income through commissions and incentives.
- The chance to represent a leading brand in telecommunications and technology.

WhatsApp

8130861446

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are you ok with gurgaon sec 39 and face to face Interview
- Do you have excellent English with good typing speed 25+ with 90 accuracy
- Are you graduate or awaited result
- Are you ok with 5 days rotational offs 5.30 pm to 2.30 am with drop facility and rotational night shift (roaster wise)
- Are you from gurgaon sec 39 around 20km
- Are you under 30 age

**Education**:

- Bachelor's (preferred)

**Experience**:

- Chat support : 1 year (preferred)
- Typing speed 30 wpm with 90 accuracy : 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Excellent English (preferred)

Work Location: In person

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