Client Servicing Executive

3 days ago

Salt Lake Kolkata West Bengal, India Giftlaya Full time

**Key Responsibilities**
- Act as the primary point of contact for clients, ensuring seamless communication from inquiry to post-service support.
- Understand customer requirements and coordinate with the operations/decoration teams to ensure flawless execution of services.
- Build and maintain strong relationships with clients, focusing on repeat business and referrals.
- Manage bookings, track progress, and ensure timely delivery of services (decorations, gifts, cakes, flowers, etc.).
- Resolve client concerns or complaints quickly to maintain a high level of satisfaction.
- Work closely with the sales and marketing teams to upsell/cross-sell Giftlaya’s services.
- Maintain accurate records of interactions, bookings, and feedback in CRM tools.

**Key Skills Required**
- Excellent communication skills (Hindi & English fluency is a must).
- Strong client relationship management and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- A customer-first attitude with patience and empathy.
- Basic computer skills (MS Office, CRM/ERP knowledge preferred).

**Qualifications**
- Graduate in any discipline (MBA preferred but not mandatory).
- 1-2 years of experience in client servicing, customer support, or sales (freshers with excellent communication skills may also apply).

**Perks & Benefits**
- Competitive salary with performance-based incentives.
- Opportunity to grow with a fast-scaling national brand.
- Dynamic and youthful work environment.
- Employee discounts on Giftlaya services.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (required)
- Communication skills: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9088831541

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