Guest Experience Executive

2 weeks ago

Gurugram Haryana, India mySTAYINN Full time

**Company Description** mySTAYINN is a leading SaaS company and professional property management firm based in the United Kingdom. Our innovative software platform streamlines operations, enhances guest experiences, and maximizes revenue for property owners and managers. We offer services such as Channel Manager, Cleaning and Staff Management, Pricing Software, Deposit Management Software, and Guest Guide Book Platform to ensure profitable and sustainable investments. **Role Description** We are looking for a full-time, on-site Guest Relations Specialist located in Gurugram. The Guest Relations Specialist will be responsible for managing guest interactions, providing exceptional customer service, ensuring a seamless customer experience, and driving sales through effective communication. **Qualifications** - Strong skills in Guest Relations and Customer Service - Excellent communication skills - Experience in customer experience management - Ability to multitask and work in a fast-paced environment - Attention to detail and strong problem-solving skills - Prior experience in the hospitality industry is a plus - Bachelor’s degree in Hospitality Management or a related field --- mySTAYINN is a premier SaaS company and professional property management firm dedicated to empowering property owners and managers with cutting-edge technology. Our innovative software platform simplifies operations, enhances guest experiences, and maximizes revenue, ensuring that your property remains a profitable and sustainable investment. **What Sets Our Service Apart** Here are some key features of our service that help us generate more revenue for the properties we manage: 1. **Channel Manager**: This feature lists your property on over 20 platforms, utilizing the top platforms out of more than 60 available. 2. **Cleaning and Staff Management**: This tool provides unrestricted access to your property's pre

Pay: Up to ₹720,000.00 per year

**Benefits**:

- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- English communication skills

Work Location: In person

Expected Start Date: 01/04/2025

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