Customer Support Executive

4 days ago

Surat, India KuberJee Tech. Pvt. Ltd. Full time

**Job Summary**

We are looking for a qualified team leader/ Manager to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals.

**Roles and Responsibilities**:

- Run best-in-class data farming in operations offering best-in-class our products.
- Achievement of ambitious targets by timely planning and execution of our programs.
- Innovate and create operating efficiency and yield improvement enhancing opportunities to increase revenue.
- Ensuring training of new associates on the B2B rules to be adhered to. Ensure that the buddy system is put in place to maintain the operation with mínimal disruption in leaves and daily working hours.
- Ensuring that all audit-related issues are brought to closure. Identify and drive continuous improvements and initiatives in the process. Coach & mentor Team lead so that they can manage their teams effectively to drive desired output.
- The hiring of Associates and Team Leads, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management.
- Ensuring that all internal customer queries are followed up on a timely basis. Collaborate with internal teams to be the Key contact for all problems and queries with specific business assigned.
- Taking on special projects as per business need.
- Organizing classroom-style seminars about product features and sales techniques in collaboration with the training team.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Shift allowance

Ability to commute/relocate:

- Surat, Surat - 394101, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Gujrati (required)
- English (required)
- HIndi (required)

**Speak with the employer**

+91-XXXXXXXXXX

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