Customer Service Executive

6 days ago


Alkapuri Vadodara Gujarat, India AVS AIR SEA SERVICES PVT LTD Full time

**Manage client relationships**: act as the main point of contact, build trust, and address inquiries.
- **Handle account management**:quote rates, secure conversions, and oversee inbound/outbound freight.
- **Coordinate shipments**:manage the shipment process from start to finish, provide updates, and resolve issues.
- **Liaise between sales and clients**: align on objectives and advocate for client needs.
- **Optimize service delivery**: improve processes, monitor performance, and identify areas for improvement.
- **Focus on client retention and growth**:upsell services and support new client acquisition.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Supplemental Pay:

- Yearly bonus

**Experience**:

- Freight forwarding: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person



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