Associate

2 weeks ago


Pune Maharashtra, India Cognizant Full time

**Functional SME**

**Qualification**:
B Sc, BE, MCA
** Responsibility**:
**Requirement Gathering & Analysis**:

- Responsible for business requirements elucidation to the team and translating them to technical specs.

**Technology Review**:
**Testing**:

- Preparation of test plans for complex changes and guiding the team on system integration testing.
- Provide an additional level of testing to support the project.

**Project Support**:

- Troubleshoot the escalated incident / problem tickets.
- Responsible for estimation of work requests and also in validating the estimate done by the team.
- Contribute towards proactive problem management and Application Strengthening process.
- Coordinate with external groups for high severity incidents.
- Guide the team in eliminating recurring incidents and automate the manual processes.
- Participate in release planning meetings and provide inputs on demand prioritization.

**People Management**:

- Provide inputs for development of learning plan for the team.
- Act as a buddy for new hires.
- Manage and mentor the delivery teams.

**Business Development**:
**Customer Relationship Management**:

- Contribute to continuous service improvement plans (CSI).

**Knowledge Management**:

- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Responsible to develop resource onboarding documents (boot camp / induction manuals) in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Contribute to and participate proactively in knowledge sharing sessions.

**'Audits**:

- Perform audits / reviews to ensure quality of deliverables and quality compliance.

**Must Have Skills**
- SAP ALE/IDoc


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