Major Incident Auditor

5 - 7 Years
- 1 Opening
- Bangalore

**Role description**:
**Major Incident Manager**

**_ Who we are:_**

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at.

**_The Opportunity_**_:_

**Key Responsibilities**:

- Audit, analyze, and document critical service-impacting events.
- Serve as a backup in change management processes.
- Participate in Root Cause Analysis (RCA) investigations, direct responses, and follow up on resolutions.
- Handle and periodically train others on major incident process workflow,
- Assist in improving current processes through automation.
- Undertake minor project work as assigned.

**Qualifications**:

- Proven experience in major incident management or a related field.
- Strong understanding and ability to read Configuration Management Database (CMDB) and relationships.
- Proficiency in using ServiceNow.
- Demonstrated leadership skills, with the ability to lead meetings with key stakeholders, higher-ups or senior leadership, and conduct instructor-led training.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.

**Good to have**:

- Experience in process improvement and automation.
- Relevant certifications in ITIL or similar frameworks.

**_ What we believe_**_:_
- We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do._

**_ Humility:_**
- We will listen, learn, be empathetic and help selflessly in our interactions with everyone._

**_ Humanity:_**
- Through business, we will better the lives of those less fortunate than ourselves._

**_ Integrity:_**
- We honour our commitments and act with responsibility in all our relationships._

**_ Equal Employment Opportunity Statement_**
- UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation._
- All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._
- UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance._
- _To support and promote the values of UST._
- _Comply with all Company policies and procedures_

**Skills**:
Cmdb,Servicenow,Incident Management

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.