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Dispatch Executive

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Inspiroz IT service pvt.ltd Full time

Log all Incident/ Service request details, allocating categorization and prioritization codes
- Ensure that the Ticket Assignment SLA targets are achieved daily
- Make decisions quickly, often with limited information
- Review and analyze the service boards and follow-up with support team
- Process handoffs between teams and team members
- Escalate major Incidents to appropriate team members
- Take ownership of tasks and follows through to ensure complete resolution
- Experience working in a team-oriented, collaborative environment

**Requirements**:

- Minimum 0-1 years of customer service experience as a Dispatcher
- Possess great attention to details.
- Knowledge on IT based solutions will be an added advantage
- Work schedule as 5 days 10 hours shifts a week, mix of days and nights

**-**_**Skills**_**:

- A positive personality, attitude, happy and a team player
- Excellent customer service skills
- Excellent and Fluent English verbal and written communication skills

**Benefits**
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and to be rewarded for doing so
- A company that is always looking to improve while adhering to our core principles.
- An opportunity for career growth within the organization
- Competitive compensation package with variable pay potential and benefits

Pay: ₹10,417.19 - ₹27,622.99 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Quarterly bonus
- Shift allowance

**Language**:

- English (required)

Work Location: In person