Dispatch Executive
4 days ago
**Position Description Position**: Dispatch Executive
**Company**:Inspiroz IT Services Pvt. Ltd.
**Location**: Ghansoli
**Position Background**: Inspiroz is searching for a Dispatch Executive to join our team. The Dispatch Executive will be responsible is to monitor the ticketing portal and assign the new tickets to appropriate resources.
- Log all Incident/ Service request details, allocating categorization and prioritization codes
- Ensure that the Ticket Assignment SLA targets are achieved daily
- Make decisions quickly, often with limited information
- Review and analyze the service boards and follow-up with support team
- Process handoffs between teams and team members
- Escalate major Incidents to appropriate team members
- Take ownership of tasks and follows through to ensure complete resolution
- Experience working in a team-oriented, collaborative environment
**-Requirements**:
- Minimum 0-1 years of customer service experience as a Dispatcher
- Possess great attention to details.
- Knowledge on IT based solutions will be an added advantage
- Work schedule as 5 days 10 hours shifts a week, mix of days and nights
**- Skills**:
- A positive personality, attitude, happy and a team player
- Excellent customer service skills
- Excellent and Fluent English verbal and written communication skills
**Company Background**: For over a decade, Inspiroz has established a reputation in the Managed Services industry as a premier provider of charter school focused technology strategy and support. We solve the technology challenges of charter schools (and occasionally independent schools) by providing unmatched expertise. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT infrastructure, we prepare and support each school’s technology environment through various phases of evolution and growth.
**Inspired by our core values of**:
**Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate, Communicate, Communicate**
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
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