Customer Operations Apprentice

At Infoblox, every breakthrough begins with a bold **“what if.”**
**What if**your ideas could ignite global innovation?
**What if**your curiosity could redefine the future?

We invite you to step into the next exciting chapter of **your**career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect **70% of the Fortune 500**, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary**:Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running**— and what we build is world-class: recognized as **CybersecAsia’s Best in Critical Infrastructure 2024**— evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, **what if**the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, **Be Infoblox**.

**Customer Operations Intern**

We have an opportunity for a Customer Operations Intern to join our Escalation Programs team in Trivandrum, reporting to the Manager of CAEP. In this pivotal role, you will support a variety of critical functions across customer escalation handling, program management, and cross-functional coordination. This is an ideal opportunity to gain hands-on experience in operations, customer success, and AI-enabled workflow optimization while working in a fast-paced, structured, and customer-focused environment.

**Be a Contributor — What You’ll Do**
- Review internal tracking tools such as Excel trackers and dashboards for data accuracy, consistency, and completeness
- Follow up with stakeholders to close data gaps or clarify discrepancies
- Assist in assembling monthly performance reports and dashboards, leveraging AI-assisted analytics where applicable
- Maintain structured records and promote data hygiene across operational systems
- Maintain and update internal documentation, including Root Cause Analyses (RCAs), knowledge base articles, and escalation case notes
- Organize shared drives with logical structures and version control
- Explore AI-based summarization and categorization tools to improve update speed and accuracy
- Ensure all key documentation is audit-ready
- Draft presentation materials for internal or customer meetings, using AI-powered design tools to improve visual quality
- Coordinate meeting logistics, agenda preparation, and follow-ups
- Draft standardized communications using templates and AI-driven writing aids
- Review customer cases to validate documentation and timeline compliance
- Identify and escalate aged or at-risk cases for follow-up
- Participate in usability testing for new tools, including AI-enabled case triage or escalation alerts
- Track action items, update project boards, and assist with meeting follow-ups
- Draft content for team newsletters, updates, or status reports, using AI tools for first drafts
- Collaborate with cross-functional teams on process updates, training, and escalations
- Shadow senior team members to learn escalation handling and program operations
- Conduct small research projects, such as MTTR trend analysis and AI tool evaluation
- Participate in AI literacy and responsible-use workshops

**Be Prepared — What You Bring**
- Solid attention to detail and organizational skills
- Basic proficiency with Microsoft Office or Google Workspace
- Excellent written and verbal communication skills
- Willingness to learn, take initiative, and adapt in a fast-paced environment
- Ability to manage time effectively and prioritize multiple tasks
- Exposure to CRM or ticketing systems such as Salesforce, ServiceNow, or Jira
- Familiarity with knowledge management tools, such as Confluence or SharePoint
- Interest in customer success, technical operations, data analysis, or program support

**Be Successful — Your Path**

**First 90 Days**:

- Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work

**Six Months**:

- Take ownership of regular reporting, documentation, and quality checks
- Learn our escalation handling workflows and internal tools
- Experiment with AI tools for efficiency improvements

**One Year**:

- Operate independently in supporting escalation programs
- Contribute to process improvements and AI-driven initiatives

**Belong—**Your Community**

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and b