Chief Operating Officer

Introduction
- As the Chief Operating Officer (COO) of Reflections InfoSystems, you will be responsible for overseeing the company's day-to-day operations and implementing strategies to drive growth, efficiency, and profitability. Working closely with the CEO and other senior leaders, you will play
- a key role in shaping the company's strategic direction, optimizing processes, and ensuring operational excellence across all departments. You will oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met. You will lead Delivery, Customer Success, Talent Acquisition, Pre-sales, Human Resources, Finance, Branding and Marketing organizations across all geographies

**Job Description**:

- Bachelor's degree in Engineering, Business administration,management, or a related field; MBA or equivalent preferred.
- Proven experience in a senior leadership role, preferably as COO or equivalent, within the IT services industry and managed a P&L of at least USD 25 Mn
- Significant experience working with North American and European clients and managed stakeholders at VP/CXO levels
- Strong business acumen and strategic thinking, with the ability to drive business results and achieve organizational goals.
- Excellent leadership and management skills, with a track record of building high performing teams and driving organizational change.
- Solid understanding of financial management principles, budgeting, and financial analysis.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
- Demonstrated integrity, ethics, and commitment to excellence in all aspects of operations and business conduct

Responsibilities include:
Strategic Leadership- Collaborate with the CEO and executive team to develop and execute the company's strategic plan and vision.
- Build and maintain trusting relationships with key customers, partners, and stakeholders. Build and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and objectives.
- Identify opportunities for growth, expansion, and market differentiation within the IT services industry.
- Lead the development and implementation of operational strategies to achieve company goals and objectives.
- Oversee all aspects of the company's operations, including Delivery, Customer Success, Account Management, Talent Acquisition, Pre-sales, Human Resources, Finance, Marketing across all geographies.

Service Delivery and Operational Management- Oversee the delivery of all client engagements, ensuring they are completed on time, within budget, and to the highest quality standards. Delivery Heads and Head of Delivery Operations will report to you
- Ensure delivery is done in a financially responsible and profitable manner
- Provide leadership, mentorship, and coaching to delivery managers, account managers, client partners and other staff members
- Streamline processes and procedures, and grow and harvest reusable assets to improve efficiency, productivity, and quality of service.
- Monitor key performance indicators (KPIs) and operational metrics to assess performance and drive continuous improvement.
- Establish quality assurance processes and metrics to measure and improve service delivery performance.
- Manage relationships with third-party vendors, subcontractors, and partners involved in service delivery.

Financial Management- Manage capital investments and expenses aggressively to ensure that the company achieves targets for growth and profitability
- Work closely with the Head of Business Finance to develop and manage the company's budget, forecasts, and financial planning processes.
- Ensure financial stability and sustainability through effective cost management, revenue optimization, and risk mitigation strategies.
- Review financial reports and analytics to identify trends, opportunities, and areas for improvement.

Talent Management- Recruit, onboard, and retain top talent, ensuring the team has the skills, resources, and support needed to succeed.
- Lead the development and implementation of talent acquisition, retention, and development strategies.
- Foster a culture of teamwork, collaboration, and accountability across the organization.
- Provide leadership and mentorship to department heads and key employees to drive performance and professional growth.

Client Relationship Management:
- Collaborate with Client Partners and Sales teams to develop and maintain strong relationships with clients and partners.
- Ensure exceptional customer service and satisfaction through effective communication, responsiveness, and problem-solving.
- Identify opportunities to expand client relationships and drive revenue growth through upselling and cross-selling initiatives.

Compliance and Risk Management:
- Ensure compliance with lega