Jr. Operations Assistant

3 days ago

Thiruvananthapuram Kerala, India LILO Full time

LILO (LIVELOCAL E-COMM PRIVATE LIMITED) is a rapidly growing e-commerce platform connecting customers with trusted local stores and service providers across Trivandrum. We are expanding our operational network and seeking an energetic and responsible individual to support our Operations team in managing day-to-day operations efficiently.

**Role Overview**

The **Jr. Operations Assistant** will work closely with the Operations Assistant to ensure smooth functioning of company kiosks across Trivandrum. The role involves coordinating with delivery teams, kiosk coordinators, and the finance team to maintain operational excellence and ensure timely order delivery.

**Key Responsibilities**
- Assist the Operations Assistant in managing the daily operations of company kiosks across Trivandrum.
- Assign duties and schedules for delivery boys at various kiosk locations.
- Support in the **recruitment and onboarding** of delivery personnel.
- Monitor delivery boys and kiosk coordinators to ensure smooth operations and timely deliveries.
- Coordinate with the **Finance Team** to complete daily reconciliation and submit reports.
- Support kiosk coordinators by resolving operational issues and ensuring adequate order flow.
- Make **daily customer calls** to encourage minimum order placements at kiosks and ensure customer satisfaction.
- Step in to **deliver customer orders personally** when required to maintain service quality.
- Maintain reports on daily operational activities, attendance, and performance metrics.
- Ensure adherence to company policies, customer satisfaction standards, and operational timelines.

**Requirements**:

- **Qualification**: Plus Two or above.
- **Experience**: 0 to 6 months in operations, logistics, or related fields (freshers can apply).
- **Skills**:

- Basic computer knowledge (MS Excel, Google Sheets, etc.)
- Good communication and interpersonal skills.
- Knowledge of local areas in Trivandrum.
- Ability to multitask, handle pressure, and work on-field when required.
- Willingness to travel across kiosk locations within Trivandrum.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

**Education**:

- Bachelor's (preferred)

Work Location: In person

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