Support Associate Success Factor Exp 0-3 Years

**We help the world run better**

**Work Area**:Consulting and Professional Services
**Expected Travel**:0 - 10%
**Career Status**:Professional
**Employment Type**:Regular Full Time

**COMPANY DESCRIPTION**

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

**PURPOSE AND OBJECTIVES**

SuccessFactors Analytics team ensures customers have no issues with regards to theirs people analytics solution. We are looking for someone who enjoys problem solving and customer interactions.

With 6 locations across the world, SAP Product Support has a high performing team of Support Engineers, whose mission is to provide “Best in class support experience for our customers” By providing end-to end support and services for all SAP’ cloud solutions, SAP Cloud Support contributes significantly to the success of Cloud Strategy of SAP.

**WORK EXPERIENCE**
- 2+ years of technical customer support or equivalent work experience in supporting customers for SuccessFactors Solutions or equivalent products in HRIS, HCM, ERP will be preferred.

**Required**
- Excellent Customer communication - Empathetic writing and speaking skills.
- Knowledge on Databases, joins, Designing reports and queries.
- Good understanding of standard business processes & scenarios.
- Good grasping of the issue and problem-solving skills.
- Flexibility to work in Shifts (6:15 AM- 3:15 PM or 12 PM - 9:00 PM)

**Good to have**
- Experience in SuccessFactors Applications.
- Worked with SuccessFactors Reporting/ Analytics, SAC.

**Required Soft Skills**
- Strong customer focus.
- High attention to detail in identifying root-cause.
- Strong problem resolution, analysis and reporting skills.
- Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.

**Education**:

- B.tech/ BE/M.tech/ME/BCA/BSc

**WHAT YOU GET FROM US**

**SAP'S DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 337770 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid