Support Associate

**What we offer**

**Job Title: Service Consultant Enterprise Support**

**Requisition ID**:XXXXX
**Work Area**:Premium Hub CoE

**Location**: Bangalore
**Expected Travel**:0 - 10%
**Career Status**:Professional
**Employment Type**:Regular Full Time
**Career Level**: T1

**Hiring Manager**:XXXXX
**Recruiter Name**:XXXX

**COMPANY DESCRIPTION**

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SAP Customer Success - Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).

This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

**EXPECTATIONS AND TASKS**
- Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
- Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
- Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
- Collaborate with teams in other regions and/or functions across the globe
- Actively provide customer feedback to development based on delivery
- Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
- Be engaged on the latest technologies and SAP products
- Be accountable for projects and services and deliver Enterprise Support services / projects
- Drive new initiatives and activities
- Develop new service contents, trainings, specifications and documentation
- Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Degree in Computer Science, Information Systems, Physics, Maths, Engineering or similar
- Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc.
- Technology: ABAP / Netweaver (Basic to Advanced knowledge)
- Application: S/4 HANA
- SAP Cloud Platform or SAP Cloud Applications
- Programming skills
- Database skills - SAP HANA
- Proficient English language skills
- Technical inquisitive nature with strong analytical and problem-solving skills

**WORK EXPERIENCE**
- Upto 1.5 years experience with SAP products and technology required **and/or**:

- Upto 1.5 years experience with SAP HANA or SAP Cloud Applications and related areas
- Strong customer-facing experience and business acumen
- Proven knowledge about SAP Services & Support Portfolio

**SAP'S DIVERSITY COMMITMENT**

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

**We are SAP**

**Our inclusion promise**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:317721 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |