Customer Support Agent

2 weeks ago

Ghatkopar West Mumbai Maharashtra, India Datastraw Technologies Pvt Ltd Full time

**Location**: Ghatkopar West, Mumbai
**Schedule**: 6 days a week (Rotational)
**Shift Timings**: Any 9-hour shift between 09:00 AM - 08:00 PM IST

**About the Opportunity**:
We are hiring enthusiastic individuals to join our **Customer Support Team**. This is an excellent opportunity for freshers and recent graduates who are looking to build a strong foundation in customer service. You will get paid training and learn how to handle customer interactions across multiple growing industries.

**Responsibilities**:

- Help customers with product questions, order issues, and service requests.
- Document conversations and update customer information in CRM tools.
- Coordinate with internal teams to resolve customer concerns.
- Learn about D2C processes across brands such as clothing, haircare, self-care, and nutrition.
- Ensure excellent service and customer satisfaction at every step.

**What We Offer**:

- **Paid training for 2 weeks** to help you learn all processes and tools.
- Hands-on experience with customer support across multiple industries.
- Supportive work environment and continuous learning opportunities.
- **Hybrid work model**: 3 days work from home, 3 days work from office.

**Eligibility Criteria**:

- Freshers and recent graduates can apply.
- Good communication skills in **English and Hindi** (written and verbal).
- Basic computer knowledge and ability to learn quickly.
- Must have a **personal laptop** and **stable internet connection** for remote work.
- Team player with a positive attitude and customer-first approach.

**Interview Details**:Walk-in interview schedule will be shared after the initial screening call.

**Why You Should Apply**:

- Get real-world experience in customer support.
- Work with a variety of fast-growing brands.
- Learn and grow in a dynamic environment.
- Paid training and growth opportunities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have a personal laptop and stable internet connection for work?
- How soon are you available to join if selected?
- Are you willing to work on weekends?

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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