Customer Support Agent

3 days ago

Mumbai, India Datastraw Technologies Private Limited Full time

As a **Customer Support Agent,** you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients and delivering an exceptional experience.

This role is focused on providing customer service to companies specifically falling in the D2C sector. You must be willing to spend time learning about the products and their features.

**Responsibilities**
- Handcraft the entire customer experience journey to maximise delight and brand love (from sharing presales info about the products to post sales support queries around order tracking, payment queries, feedback, etc.)
- Assist customers with product selection, answers questions empathetically and suggests various product options that are available.
- Excellent at Query Resolution and high level of empathy for customers, knows how to respond to negative comments/ queries.
- Team Management - Be both a source of leadership and a resource, providing a range of support for our clients businesses
- Should be able to communicate across all touchpoints for the client (customers, distributors, marketing, etc.)

**What We're Looking For**
- Freshers welcome to apply, 1 year of customer support experience would be preferred
- Comfortable with using CRM tools
- Warm and empathetic approach to customers
- Knows how to respond to negative comments/ queries.

**Requirements**:

- Excellent interpersonal & communication skills
- Fluent in English & Hindi (Other languages known would be an added bonus)
- Somebody who can gel up well in the culture and build it further

**Job Type**: Full-time, Regular / Permanent, WFO (Powai) (WFH for the first few months)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

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