Customer Support Agent

3 days ago

Ghatkopar West Mumbai Maharashtra, India CIFDAQ Full time

The Customer Service Agent plays a crucial role in proactively engaging with our customers, building relationships, and exceeding their expectations. You will be responsible for making outbound/receiving inbound calls to address customer inquiries, concerns, and opportunities, with a focus on delivering exceptional service and driving positive outcomes.
- Outbound/Inbound calls: Proactively reach out/answer calls for customers based on specific campaigns or triggers, such as welcome calls, product updates, appointment reminders, Lead generation or account reviews.
- Identify customer needs: Actively listen to customer concerns, ask insightful questions, and accurately assess their needs and preferences.
- Provide solutions and support: Offer helpful information, troubleshoot problems, and recommend solutions based on your knowledge of company products, services, and policies.
- Upsell and cross-sell: Identify opportunities to introduce additional products and services that enhance the customer experience and generate revenue.
- Collect feedback: Gather customer feedback on their experience and use it to improve internal processes and service offerings.
- Maintain accurate records: Document all customer interactions in a timely and accurate manner using a CRM system or in a shared document.
- Adhere to company policies and procedures: Ensure compliance with all relevant regulations and company guidelines.
- Meet call metrics and performance goals: Strive to achieve established call volume, call duration, and customer satisfaction targets.

Pay: Up to ₹25,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Work Location: In person

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