Customer Service Assistant

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

**Issue Resolution**: Troubleshoot technical problems, de-escalate complaints, and offer satisfactory solutions. - **Order Management**: Process orders, track shipments, and handle returns or exchanges. - **Product Knowledge**: Educate customers about products, services, and their features. - **Record Keeping**: Maintain accurate records of customer...

Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and assistance to customers - Processing orders, returns, and exchanges - Handling customer complaints and escalating when necessary - Assisting customers with technical support - Maintaining accurate customer records and documentation -...

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Managing cashier coverage and...

Certainly! Here’s a comprehensive job description for a Customer Service Officer position, which can be tailored to fit the specific needs of your organization or industry: - **Job Title: Customer Service Officer**: - **Location**: [Insert Location] - **Department**: [Insert Department] - **Reports To**: [Insert Reporting Manager's Title] - **Position...

Providing Information: Offering detailed information about products or services. - Resolving Complaints: Addressing and resolving customer complaints in a timely manner. - Processing Transactions: Handling payments, returns, and exchanges. - Maintaining Records: Keeping accurate records of customer interactions and transactions. - Communication Skills:...

**Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day shift Supplemental Pay: - Yearly bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi (preferred) Work Location:...

**Handling Complaints**: Resolving customer complaints efficiently and professionally. - **Processing Requests**: Assisting customers with orders, returns, and other service requests. - **Providing Information**: Offering detailed information about the company’s products, services, and policies. - **Customer Interaction**: Engaging with customers to...

Answering customer inquiries: Providing accurate and timely information about products, services, company policies, and procedures. Resolving customer issues and complaints: Addressing customer concerns, finding solutions, and escalating issues when necessary. Processing orders and transactions: Taking customer orders, processing payments, and managing...

Listen to customer concerns Resolve problems Recommend products and services Respond to customer inquiries Document customer interactions Explain customer questions Assist clients Handle complaints and returns Review customer accounts and transactions Work with a sales team to create better methods to address customer complaints **Job Types**: Full-time,...