Chat Support Executive

8 hours ago

Chennai Tamil Nadu, India homefix Full time

Are you a friendly, customer-focused professional with a passion for solving problems and ensuring satisfaction? We’re looking for an enthusiastic **Customer Chat C**oordinator to join our team and be the first point of contact for our valued clients. This role is perfect for someone with excellent communication skills and a dedication to delivering exceptional service.

**Key Responsibilities**:

- **Assist Customers**: Address customer inquiries, provide information, and resolve issues promptly and professionally.
- **Build Relationships**: Foster positive relationships with customers by understanding their needs and delivering tailored solutions.
- **Update Records**: Maintain accurate customer records and track interactions using CRM tools.
- **Provide Feedback**: Gather customer feedback and share insights to improve services and processes.

**Qualifications**:

- Strong communication and interpersonal skills.
- A proactive and solution-oriented approach to customer concerns.
- Ability to handle multiple tasks and prioritize effectively.
- Experience in customer service or a similar role is a plus.

**Why Join Us?**

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Work Location: Remote

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