Concierge

17 hours ago

Nariman Point Mumbai Maharashtra, India Profimount Consultants Private Limited Full time

**Job brief**

We are looking for a reliable **hotel** **concierge** to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

**Responsibilities**
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guestswho need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution

**Requirements and skills**
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹600,000.00 - ₹700,000.00 per year

Schedule:

- Morning shift

Application Question(s):

- Do you have experience in working in Hospitality/ Hotel Industry

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