Customer Service Representative

2 days ago


Mumbai Maharashtra, India KNOCKOUT AGENCY LLP Full time

Greetings..

We are hiring for Customer Service Representative for our Indian Branch

Job Description:

- Key Responsibilities

Order Management - Process orders, answer questions, and resolve issues related to HVAC products and services.

Technical Support
- Provide technical support and troubleshooting assistance to customers.

Issue Resolution -Resolve customer complaints and issues in a timely and professional manner.

Data Entry - Update customer information and interaction records in the CRM system.

**Requirements**:
Communication Skills : Excellent verbal and written communication skills.

Customer Service Skills : Ability to handle customer complaints and issues professionally.

Technical Skills : Familiarity with HVAC products and services, and basic computer skills.

Availability : Willingness to work in shifts, including evenings and weekends.

Qualification : Any Graduate

Job Location:

- Chandivali.Powai

Working Days:

- Monday - Friday

Notice Period:

- Immediate joining required

Thanks & Regards

Human Resources

7400278555

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift

Application Question(s):

- Are you available to work on rotational shifts
- Are you comfortable to travel Powai location
- How much experience you have in Customer service
- Can you join us on immediate basis?

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7400278555



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