Customer Support Executive

18 hours ago

Thane, India Worldpack Automation Systems Pvt LTD Full time

**Responsibilities for Customer Support Executive**

**.** Take feedback from customer after installation is over and service is over

**.** Prepare service Quotation for chargeable calls and AMC

**.** Prepare service Bill

**.** Ensure Collection of payment of Service

**.** Approval of Expense based on Expense policy

**.** Check Replacement report and reconcile the same on time to time basis

**.** Check Service call closing report

**.** Maintain Service call reports and database for analysis

**.** Follow up with production/ Purchase/ stores to get warranty spares and ensure dispatch of warranty spares are collected from site

**.** Prepare Service MIS and submit to Service Head

**.** Prepare AMC quotation as per guidelines from Service Manager

**.** Responsible to resolve the customer complaints - raised during installation process if any

**.** Daily follow up with service engineers for visit reports and installation reports/ updates and service reports

**.** Report to Service Manager about the current service installation, service issues and escalate the matter if required

**.** Ensure customer visit is done by engineer if required to assess pre-installation situation

**.** Allocate man power for installation and Service call

**.** Prepare New Machine Installation Plan

**.** Ensure Daily reporting is coming from all site engineers

**.** Ensure Material Arrangement for site during installation

**.** Verification of travel vouchers and expense of service engineers to Service manager

**.** Respond to customer query at the escalation situation

**6. PERSON SPECIFICATIONS**

Age

~ 25-30 Years

**Qualifications**:

- Graduate in any Discipline

Experience

~ 2 to 4 years of experience as customer support executive in machine manufacturing industry

Pay: ₹20,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Total: 4 years (required)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Thane, India Toptime Consumer Private Ltd Full time

    **Mandatory Language - Telegu** **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. -...

  • Customer Support Executive

    3 days ago

    Thane, India HR Talent Connect Full time

    **Immediate Hiring - Customer Support Executive** An EdTech company in Thane (Wagle Estate) is looking for a full-time Customer Support Executive. **Role Overview**: Handle inbound/outbound calls for student & parent support Address queries, follow-ups, and reminders Maintain call logs and student records Assist with basic office/admin...

  • Customer Support Executive

    2 weeks ago

    Thane, India Qura Consulting Services Full time

    Job Description Description We are seeking a Customer Support Executive to join our dynamic team. This role is ideal for freshers or entry-level candidates who are passionate about providing excellent customer service and eager to learn and grow in a supportive environment. Responsibilities - Provide exceptional customer service to clients via phone, email,...

  • Customer support executive

    8 hours ago

    Thane, India FuturePath Consultancy Full time

     Hiring | Work From Home Opportunity ???? ???? Process: FK MLS L1 (Customer Support – Voice Process) ???? Role: Customer Support Executive ✨ Requirements: Excellent English communication skills (mandatory) Any one regional language (Tamil / Telugu / Bengali / Kannada /others) is mandatory Qualification: Graduates – Freshers can apply 12th pass with 6...

  • Customer Support Executive

    6 days ago

    Thane, India JJRS Placement Full time

    Required Customer Support Executive for E-Commerce Company Only Female Required Fluent English Mandatory **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kalyan, Thane - 421301, Maharashtra: Reliably commute or planning to relocate before...

  • Customer Support Executive

    5 days ago

    Thane, India Watchyourhealth Full time

    **Job Title: Customer Support Executive** **Salary**: ₹15,000 - ₹20,000 (In-hand) + ₹2,000 Attendance Bonus Benefits: Salary credited on time, Sunday fixed off Experience: 0 - 2 years Languages Preferred: English, Hindi, Marathi, Tamil, Bengali **Responsibilities**: Call patients and ask the required questions as per the process Offer free medicine...

  • Sales Support Executive

    1 week ago

    Wagle Estate, Thane, Maharashtra, India Eco Support Pvt. Ltd. Full time

    **Responsibilities**: 1. **Enquiry Handling**: Respond to customer queries for solid waste management solutions. 2. **Proposal Prep**: Draft techno-commercial offers tailored to client needs. 3. **Order Processing**: Create and manage sales orders, ensuring smooth processing. 4. **Support & Coordination**: Provide pre - and post-order customer support,...

  • Hiring For Customer Support Executive

    2 weeks ago

    Thane, India WHR Global Consulting Full time

    position title: customer support executivework location: thane, maharashtra, indiawork schedule: monday to saturday, 9 am 6 pmqualifications-graduate in any healthcare domain (preferred)-language proficiency: good english communication and technically sound-proven customer support experience or experience as a client service representative-strong phone...

  • Customer Support Executive

    6 days ago

    Thane, India Rio Enterprises Full time

    Looking for a customer support executive to manage inbound customer calls. **Skill set Requirement** - Excellent Communication skills and problem solving abilities. **Work Timing**:06:00 PM to 09:00 AM (9 hrs predefined shift) **Working days**: 6 days a week **Roles & Responsibilities** - Manage customer calls and enquiries for moving services - Handle...

  • Customer Support Executive

    3 days ago

    Thane, India Watchyourhealth Full time

    **Job Title: Customer Support Executive ( Work from office)** **Salary**: ₹15,000 - ₹20,000 (In-hand) + ₹2,000 Attendance Bonus Benefits: Salary credited on time, Sunday fixed off Experience: 0 - 2 years Languages Preferred: English, Hindi, Marathi, Tamil, Bengali Job Responsibilities: Call patients and ask the required questions as per the...