Program Coordinator I

**Career Area**:
Strategy

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Assists Program Manager with the management of projects within a corporate program.

Responsibilities
- Tracking progress according to program schedules and goals; developing solutions to program problems.
- Participating in the preparations of proposals, plans, and program specifications.
- Developing the project scope documents, project timetables and other documents that would be provided to Project Managers.
- Monitoring the scheduling, budget, and performance of company programs.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors

Level Basic Understanding:

- Works to understand the business priorities of internal and external clients.
- Describes profitability drivers and considerations.
- Describes desired or actual business results in measurable scales or terms.
- Explains how the organization makes money.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Level Working Knowledge:

- Contributes to short-term operational plans.
- Anticipates and adapts to plan changes.
- Monitors progress of work against plan as required to meet objectives.
- Reports variances and makes agreed-upon corrections.
- Under guidance, develops tactical plan for own direct responsibility.

Process Management: Knowledge of business process improvement tools and techniques; ability to understand, monitor, update, control, or enhance existing business or work processes.

Level Basic Understanding:

- Interprets process flow diagrams.
- Explains differences between a process and a project.
- Identifies process management initiatives in own area.
- Describes key business processes in own area.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Level Basic Understanding:

- Demonstrates a basic understanding of the concept of collaborative processes.
- Explains the concept of collaboration as applicable to organizations.
- Provides examples of how collaboration has helped achieve organizational goals.
- Contrasts collaborative with competitive operating styles in organizations.

Level Working Knowledge:

- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.

Level Basic Understanding:

- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.

Level Working Knowledge:

- Provides input for Gantt or PERT charts or their equivalent to track project progress and status.
- Under guidance, plans and estimates simple projects.
- Assists in detailed project plans including cost, schedule, and resource requirements.
- Obtains information from stakeholders during the planning stage of a project.
- Produces standard project status reports.

Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Level Basic Understanding:

- Identifies the key objectives of gathering data.
- Describes alternative data-gathering techniques and tools.
- Applies basic data-gathering methodologies.
- Identifies key sources of needed information.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address