Voice Support Officer

3 days ago

Purasawalkam Chennai Tamil Nadu, India Shrinithi insurance broking Full time

**Company** : Alive Healthcare Privat Limited

**Job Title**

Voice Process Executive - Product Queries Handling

**Location**

Chennai,

**Employment Type**

Full-Time / Part-Time

**Experience**

0-2 years preferred (freshers with good English and communication skills also welcome)

**About the Role**

We are seeking a motivated and customer-focused individual to join our team as a Voice Process Executive. In this role, you will be handling incoming customer calls related to product queries, helping customers with information about our products, resolving issues, and ensuring high customer satisfaction.

**Key Responsibilities**
- Handle inbound calls from customers regarding product features, pricing, availability, usage, etc.
- Listen to customer needs; provide accurate and clear information.
- Resolve product-related concerns or escalate them appropriately.
- Maintain proper records of customer interactions in CRM or similar tool.
- Meet / exceed call handling metrics (e.g. average call time, first call resolution, customer satisfaction).
- Stay updated with product updates, features, promotions, policies etc.
- Coordinate with product / technical / logistics teams when required.
- Uphold company quality and customer service standards in every interaction.

**Required Qualifications & Skills**
- High School Diploma minimum; Bachelor’s degree preferred.
- Excellent verbal communication skills in [specify languages, e.g., English / Tamil / Hindi]
- Good listening skills, patience, ability to understand customer concerns.
- Basic computer skills - comfortable using CRM systems, MS Office or Google Workspace.
- Ability to work in fast-paced environment, adapt to changes.
- Problem solving mindset.
- Good organizational skills; attention to detail.

**Desirable / Plus Points**
- Prior experience in a voice process / call center / customer service role.
- Experience handling product queries specifically.
- Familiarity with upselling or cross selling.
- Ability to speak additional languages.

**Contact HR** : 8122207679, 9092717196

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8122207679

  • Voice Support Officer

    7 days ago

    Purasawalkam, Tamil Nadu, India Shrinithi insurance broking Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Company : Alive Healthcare Privat LimitedJob TitleVoice Process Executive – Product Queries HandlingLocationChennai,Employment TypeFull-Time / Part-TimeExperience0-2 years preferred (freshers with good English and communication skills also welcome)About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Voice Process...

  • Voice Support

    2 weeks ago

    Chennai, Tamil Nadu, India Shrinithi insurance broking Full time

    **Job Opening: Voice Support - Telesales Executive** **Location**: Chennai **Job Type**: Full-time (Work from Office) **Industry**: Insurance / BPO / Telesales **Salary**: ₹12,000 - ₹20,000/month + Incentives **Experience**: 0-2 years (Freshers welcome) **Language**: Tamil (must), English We are hiring **Voice Support - Telesales Executives** to...

  • Voice Process Executive

    15 hours ago

    Purasawalkam, Chennai, Tamil Nadu, India Shrinithi Insurance Broking Pvt Ltd Full time

    **Job Title**: Voice Process Executive - Sales Support **Location**: Chennai **Company** : Alive Healthcare Pvt Ltd **Responsibilities**: - Handle inbound and outbound calls to support the sales team. - Assist customers with product information and follow-ups. - Maintain customer records and update CRM systems. - Coordinate with internal teams for lead...

  • Voice Support Assistant

    3 days ago

    Chennai, Tamil Nadu, India Shrinithi insurance broking Full time

    **Job Opening: Voice Support - Telesales Executive** **Location**: Chennai **Job Type**: Full-time (Work from Office) **Industry**: Insurance / BPO / Telesales **Salary**: ₹12,000 - ₹20,000/month + Incentives **Experience**: 0-2 years (Freshers welcome) **Language**: Tamil (must), English We are hiring **Voice Support - Telesales Executives** to...

  • Voice Support Officer

    15 hours ago

    Purasawalkam, Chennai, Tamil Nadu, India Shrinithi insurance broking Full time

    **Associate Customer Sales** - Chennai **About the job** Position: Tele Relationship Executive - Insurance **Location**: Chennai **About_ Shrinidhi Insurance Broking Private Limited_** Shrinidhi Insurance Broking Private Limited, launched in 2022, has rapidly become the one of the Top Insurance broking player in India. Our unique approach of digitizing...

  • Telecalling Officer

    15 hours ago

    Purasawalkam, Chennai, Tamil Nadu, India Shrinithi insurance broking Full time

    **Job Opening: Voice Support - Telesales Executive** **Location**: Chennai **Job Type**: Full-time (Work from Office) **Industry**: Insurance / BPO / Telesales **Salary**: ₹12,000 - ₹18,000/month + Incentives **Experience**: 0-2 years (Freshers welcome) **Language**: Tamil (must), English We are hiring **Voice Support - Telesales Executives** to...

  • Voice Process Executive

    3 days ago

    Purasawalkam, Chennai, Tamil Nadu, India Shrinithi insurance broking Full time

    **Job Title**: Voice Process Executive **Location**: Chennai, Tamil Nadu **Industry**: BPO / Customer Support / Telecommunication **Job Type**: Full-Time **Key Responsibilities**: - Handle customer calls professionally and efficiently - Address customer inquiries, complaints, and support issues - Maintain accurate records of customer interactions - Follow...

  • Voice & Non - Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Altrocks Tech Private Ltd Full time

    **Designation: Customer Support - Non Voice Process.** **Job Role**: - Non voice process - Resolving customer queries via chat or mail support (No Calling) **Requirements**: - Any Non-Technical Graduates with Good communication skill Eligible. - PG and BE / BTECH Graduate is Eligible - Should be able to Speak & Write good English and Tamil with proper...

  • International Voice Process Executive

    3 days ago

    Ambattur, Chennai, Tamil Nadu, India Industrial Support services consulting Full time

    _**About Us;**_ **We are Hiring People for US International Voice Process for Our wonderful Health Care Client.** - **Job Overview**:_ - **Client Coordinator for Voice Process.** **Should have experience in International Voice Process.** Should have Good Computer Skills. **Should have Excellent English communication Skills** Immediate Joining will be...

  • Customer Support Voice Process

    6 days ago

    Chennai, Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

    **Job description** We're Hiring !!! We're looking for a Customer support voice process **Designation** : Customer support voice process **Experience**: minimum 6 months **Location**: Work from home **Language**: Good English and Tamil 3 months contract base **Salary** : 20 CTC, in hand 16.5k **Shift** : 24/7 Rotational shifts & 6 days working 1 day...