
Tele-calling & Operations Executive
15 hours ago
Job Title**:Tele-calling & Operations Executive**
Location**:Tardeo, Mumbai (Work from Office only)**
Reporting To: Team Lead - Operations
Working Days**:Monday to Saturday**
Employment Type: Full-Time
**Job Overview**
**Key Responsibilities**
**Tele-calling Activities (70%)**
- Make outbound calls to association members to explain the importance of KYC and assist with the registration process.
- Guide members through the onboarding journey, helping with document submission and verification steps.
- Maintain accurate call logs, follow-up details, and regularly update the internal MIS/system.
- Consistently meet and exceed daily, weekly, and monthly performance targets.
**Operations Support (30%)**
- Coordinate with internal departments (delivery, onboarding, verification) to ensure timely member verification.
- Track and follow up on pending documentation post-registration.
- Handle member queries, resolve basic service issues, and ensure a seamless onboarding experience.
- Work closely with regional managers to address onboarding challenges.
- Conduct and support Video KYC sessions, ensuring accuracy and compliance.
**Skills & Qualifications**
- Graduate in any discipline.
- Minimum 1 year of experience in Tele-calling, Tele-sales, or Operations.
- Familiarity with KYC processes is a plus.
- Strong communication and interpersonal skills.
- Ability to multi-task and thrive in a fast-paced environment.
- High attention to detail, with a focus on accuracy and compliance.
**What We Offer**
- Dynamic work environment with professional growth opportunities.
- Fixed working hours - no night shifts.
- Opportunity to be a part of a mission-driven organization supporting digital onboarding.
**Job Types**: Full-time, Permanent
Pay: ₹250,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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