Avaya Voice Support

20 hours ago

Delhi, India Acute Informatics Pvt. Ltd Full time

Min 1-1.5 yrs. of experience on Avaya voice Platform.
- 24
- 7 support
- Monitoring and providing break fix services to DHL offices in Chennai.
- Configuration of extension and Agent ID.
- Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices.
- Should know how to take trace.
- Providing technical support to end user on Avaya and related queries.
- Should be well experienced on Avaya IP phones installation, configuration and troubleshooting.
- Should familiar with Avaya Phone configuration techniques.
- Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques.
- Should have the knowledge on vector, VDN and announcement.
- Should know the ACM ( Avaya Communication Manager) and Gateway function in detail.
- Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident.
- Hands on experienced on Avaya dialer techniques, Skype, Audio code etc
- Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support.
- Monitoring of Trunk
- Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc.
- Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider.
- Work with internal & external stakeholders to address the incident.
- Vendor management.
- Managing end-to-end user queries related to Avaya and related device.
- Reasonable English
- Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift)
- Ready to work 6 days week
- Readiness to work on week offs sometimes on need basis
- Avaya voice skills experience is a must
- Client interview to happen post which position shall be closed

**Salary**: ₹100,000.00 - ₹500,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

  • Enterprise Voice Infrastructure Specialist

    22 hours ago

    Delhi, Delhi, India beBeeContactCenter Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Avaya Aura Contact Center EngineerWe are seeking an experienced professional with hands-on expertise in Avaya Aura and Cisco Contact Center technologies to manage, configure, and support enterprise-level voice infrastructure. The ideal candidate will ensure optimal performance, availability, and scalability of contact center solutions.Key...

  • CRM Application Support

    20 hours ago

    Delhi, Delhi, India NetConnect Private Limited Full time

    **Type: Work from Office** **Location: Delhi** **Notice Period: Immediate to 30 Days** **Experience: 4 - 5 Years** Qualification required: - BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent - Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform **Roles and Responsibilities**: - L2 Avaya support -...

  • Customer Support Associate

    2 days ago

    New Delhi, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **NCR Delhi # WFO # Voice Support # Immediate Hiring # Top MNC** We have an opening for an NCR Delhi location "Customer support Associate" position for Voice Support. Qualification - 10+2 / Graduate Experience - 1 to 4 Years (Any Industry) Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days working 2 days a...

  • Network Support Executive

    19 minutes ago

    Delhi, India CIK Telecom Inc. Full time

    **Designation: Technical Support Associate -Voice** **CIK Telecom Centre Pvt. Ltd.** CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 300 staff with offices located in Canada, United...

  • Customer Support Associate

    2 days ago

    New Delhi, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **NCR Delhi # WFO # Chat Support # Immediate Hiring # Top MNC** We have an opening for an NCR Delhi location "Customer support Associate" position for Non-Voice chat Support. Qualification - 10+2 / Graduate Experience - 0 to 4 Years Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days working 2 days a rotational...

  • Voice & Chat Support Specialist

    4 days ago

    Delhi, Delhi, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Voice & Chat Support SpecialistAs a Voice & Chat Support Specialist, you will be the primary point of contact for our customers, providing exceptional service and support through both voice and chat channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner via phone or live chat.Provide...

  • Customer Support

    20 hours ago

    Delhi, India Talent Advisors Full time

    Talent Advisors is a leading talent search firm and providing job opportunities to a large number of job seekers in India. We are currently hiring for top MNCs in Delhi/NCR for Voice process. Job Roles Hiring For: 1. Customer Service Voice 2. Debt Collections & Recovery (1st party and 3rd party) 3. Edtech Sales 4. Technical Support Voice **Benefits**: 1....

  • Customer Support

    5 days ago

    Delhi, India HyreFox Consultants Full time

    Must have good hands on experience in voice process Handle customer queries Handle escalations Help customers to solve their issues related to telecom process **Selection Process**: 1. HR Round 2. Voice Versant Round (Pass score 58 and above) 4. Capability Development Round (Mock call round) 5. Ops Round **Requirements**: Should have only international...

  • Voice Process Customer Support Representative

    4 days ago

    Delhi, Delhi, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,00,000

    Customer Service Voice Process RoleWe are hiring for a Customer Service - Voice Process role within our organization. The ideal candidate will have excellent communication skills and a passion for providing outstanding customer support.This is an excellent opportunity for both freshers and experienced professionals to join our dynamic team and advance their...

  • Customer Support Executive

    6 days ago

    Delhi, Delhi, India The Loom Full time

    We are looking for a qualified Female Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. **Responsibilities**: - Resolving customer complaints & queries brought to your attention under a specific timeline through...