Customer Support Executive

2 days ago

Delhi Delhi, India The Loom Full time

We are looking for a qualified Female Customer Support Executive who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills.

**Responsibilities**:

- Resolving customer complaints & queries brought to your attention under a specific timeline through calls.
- Should be comfortable with both - Inbound and Outbound voice process.
- Manage and drive sales team target and performance
- Communicate with customers to understand their requirements and need.
- Possessing excellent product knowledge to enhance customer support.
- Seize opportunities to upsell products when they arise.

**Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1-3 years’ experience in outbound voice process.
- Excellent interpersonal and written and oral communication skills.
- Should have Computer skills, MS Office.

Application Question(s):

- Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)?
- What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000.
- How many years of customer support executive experience do you have?
- Can you talk in english fluently?

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