Customer Success Associate

**Position Overview**

Material Depot is a leading provider of construction materials and interior design products, offering a diverse range of brands through a common platform. We are seeking a highly motivated and customer-focused Customer Success Associate to join our team. The Customer Success Associate will play a critical role in identifying potential customers, understanding their needs, and qualifying them based on their requirements and revenue potential. This position requires excellent communication skills, strong analytical abilities, and a keen eye for identifying business opportunities.

**Responsibilities**
- Identify and prospect potential customers, including contractors, architects, interior designers, and other industry professionals.
- Conduct thorough research and analysis to understand customers' needs, project requirements, and budgetary considerations.
- Engage with potential customers through various channels, including cold calling and following up on calls.
- Act as the primary point of contact for customers, responding to inquiries, providing product information, and addressing any concerns or questions.
- Conduct effective discovery calls and meetings with potential customers to gather information and assess their suitability for our products and services.
- Analyse customer requirements and determine the feasibility of fulfilling their needs through our available brands and products.
- Collaborate with internal teams, such as brand managers and product specialists, to gather relevant information and provide accurate and timely responses to customer queries.
- Prepare and deliver customised sales presentations and product demonstrations to showcase the value proposition of our brands and products.
- Provide accurate and comprehensive sales quotations, proposals, and other documentation required during the pre-sales process.
- Track and maintain customer data and activities in the CRM system, ensuring accurate and up-to-date records of interactions and progress.
- Stay updated on industry trends, market conditions, and competitive landscape to identify new business opportunities.
- Collaborate with the sales team to hand off qualified leads for further sales engagement.

**Qualifications**
- A degree in Business, Marketing, or a related field is preferred. Equivalent practical experience will also be considered.
- Proven experience in a pre-sales, business development, or customer-facing role, preferably in the construction materials or interior design industry.
- Strong understanding of the construction industry and familiarity with various materials, brands, and product categories.
- Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts in a clear and concise manner.
- Strong analytical and problem-solving abilities, with a keen eye for identifying customer needs and potential business opportunities.
- Ability to build rapport and establish relationships with customers, demonstrating a customer-centric approach.
- Proficiency in using CRM software, sales tools, and MS Office Suite.
- Self-motivated and results-driven, with a proactive and goal-oriented mindset.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you provide specific examples of how you contributed to revenue growth in your previous role as a Customer
- Success Associate?
- Please share any impressive statistics or metrics that demonstrate your impact.

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 6397203144