
Looking for Customer Service
18 hours ago
Complete coordination between all applicable parties for all air and sea export shipments for our customers; ensures timely bookings with airline on customer behalf
- Prepares export documentation in accordance to country requirements as Certificates, Airway Bill and any other documents required by the customer
- Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
- Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
- Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
- Ensure to have accurate and updated customer profiles
**Skills / Requirements***:
- 2+ years’ experience in the freight forwarding industry, air/sea export experience preferred
- Exceptional customer service skills
- Excellent language & command of English
- Detail-oriented and strong follow-up skills
- Proficient with Microsoft office (Word, Excel, Outlook)
- Cargo Wise systems knowledge is a plus
**Salary**: ₹18,000.00 - ₹35,000.00 per month
Schedule:
- Evening shift
Ability to commute/relocate:
- Coimbatore, Coimbatore - 641 045, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Freight Forwarding: 1 year (required)
- Customer service: 2 years (required)
- air/sea export: 1 year (required)
- English: 1 year (required)
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