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Customer Service Executive

3 weeks ago

Coimbatore, India Techgenzi Private Limited Full time

At TechGenzi, we develop products and innovative solutions catering to the needs of the industries serving the global market. We innovate and collaborate to serve the customer towards improving the productivity and efficiency through our automation solutions. You can take pride to be a part of the organization where diversity, equity and inclusion are shared values. We’re committed to fostering an environment that is inclusive, respectful, load of opportunities for personal and professional growth, and continuous improvement culture. TechGenzi is looking for a highly motivated individual to join us as a Customer Support Executive.

**Responsibilities**
- Collaborate with other departments to swiftly address client concerns.
- Maintain high levels of customer satisfaction and review support tickets for appropriate resolution.
- Act as a single point of contact for customer service and concerns.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain appropriate documentation and records of customer interactions
- Actively collect and utilize customer feedback and recommendations.
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Examine customer satisfaction reports to ensure that customers are satisfied with the assistance they receive.
- Providing detailed information to customers and help them choose the right product for their requirements and budget.
- Provide extensive information to consumers and assist them in selecting the right product for their needs and budget.
- Coordinating customer order delivery and payments

**Preferred Skills / Qualifications**
- A bachelor's degree in a field related to computer science
- 0-2 years of customer service experience
- Excellent verbal and written communication skills, as well as analytical and problem-solving abilities
- A customer-focused individual with the ability to fulfill deadlines and prioritize work.
- Strong negotiating and sales abilities.

**Relocation**:
This position does NOT offer any relocation benefits.

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)