Service Support Coordinator

1 week ago


Thrissur Kerala, India Ashlyn Chemunnoor Instruments Pvt. Ltd. Full time

Company:
**The Redlands Ashlyn group of companies** is the leading supplier of wide range of gold jewellery equipment and purity testing machines across India.

Designation:
**Customer Care Executive**

**Job Description**:
Ø Receive and register customer concerns and complaints

Ø Route the complaints to proper service team and follow up for updates

Ø Talk to customers to get their feedback after service

Ø Computer knowledge is mandatory

Ø Fluency in Malayalam, Hindi, or other regional languages like Tamil, Kannada, Telugu etc

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Care or Service or Sales coordination: 1 year (required)

**Language**:

- Malayalam (required)
- Hindi (required)

Work Location: In person



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