
Client Service Coordinator
6 days ago
Company Overview:
We are a leading cake manufacturing and distribution company(Elo Cakes, Kuriachira, Thrissur) committed to delivering premium-quality products with excellent service. We are looking for a proactive and detail-oriented Customer Service Coordinator to manage customer orders, coordinate with our production team, and ensure timely deliveries.
Key Responsibilities:
- Handle customer inquiries and take orders via phone, email, or other channels.
- Accurately record and process all orders in the system.
- Coordinate daily with the production unit to ensure order requirements and timelines are met.
- Monitor order progress and address any issues that may arise.
- Liaise with the delivery/logistics team to ensure prompt and accurate deliveries.
- Maintain clear communication between customers, production, and delivery teams.
- Follow up with customers for order confirmations and feedback.
- Prepare daily/weekly order and delivery reports.
- Support administrative tasks related to order management and operations.
Requirements:
- Female candidate preferred.
- Bachelor's degree or diploma in Business Administration, Operations, or related field (preferred).
- 1–3 years of experience in order management, coordination, or customer service (FMCG/food industry experience is a plus).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in MS Office (Excel, Word, Outlook).
- Ability to work in a fast-paced environment and manage priorities effectively.
What We Offer:
- Competitive salary package.
- Opportunity to grow with a dynamic and expanding company.
- Friendly and collaborative work environment.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
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