Client Service Coordinator

1 week ago

Thrissur, Kerala, India Tri World Capita Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Company Overview:

We are a leading cake manufacturing and distribution company(Elo Cakes, Kuriachira, Thrissur) committed to delivering premium-quality products with excellent service. We are looking for a proactive and detail-oriented Customer Service Coordinator to manage customer orders, coordinate with our production team, and ensure timely deliveries.

Key Responsibilities:

  • Handle customer inquiries and take orders via phone, email, or other channels.
  • Accurately record and process all orders in the system.
  • Coordinate daily with the production unit to ensure order requirements and timelines are met.
  • Monitor order progress and address any issues that may arise.
  • Liaise with the delivery/logistics team to ensure prompt and accurate deliveries.
  • Maintain clear communication between customers, production, and delivery teams.
  • Follow up with customers for order confirmations and feedback.
  • Prepare daily/weekly order and delivery reports.
  • Support administrative tasks related to order management and operations.

Requirements:

  • Female candidate preferred.
  • Bachelor's degree or diploma in Business Administration, Operations, or related field (preferred).
  • 1–3 years of experience in order management, coordination, or customer service (FMCG/food industry experience is a plus).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office (Excel, Word, Outlook).
  • Ability to work in a fast-paced environment and manage priorities effectively.

What We Offer:

  • Competitive salary package.
  • Opportunity to grow with a dynamic and expanding company.
  • Friendly and collaborative work environment.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

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