Associate IT Admin

**Company Description** Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Who We Are**

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Job Description** Your Career**

As the fastest growing security company in the world, Palo Alto Networks relies heavily on its people to do their jobs as efficiently and quickly as they need to do it. For that, our amazing teams rely heavily on our Global Service Desk Team to be at the ready with the right help at the right time.
Our IT Desktop Support Team Members aid their co-workers, both local and remote, providing technical troubleshooting and resolution to any and all computer hardware and software issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining that positive, professional, customer service mind-set you’ve always provided to your IT customers
Fast-paced, fast-changing and unpredictable defines our Information Technology team. We are looking for analytical, agile, and influential leaders who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.
This position is in Bangalore and primarily supports global customers remotely during the workers assigned time shift schedules covering EMEA regions on Saturdays to Wednesdays respectively.

**EMEA Shift: from 1:30pm to 10:30pm IST starting on Saturdays and ending on Wednesday**

**Your Impact**
- This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends of respective EMEA regions.
- Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs
- Follow SOP documentation and escalate issues appropriately to higher-level or respective staff
- Manage individual workflow and maintain current ticket queue via IT ticketing system
- Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements
- Develop and maintain a productive and professional relationships with user base

**Qualifications** Your Experience**
- Any degree in tech or related discipline or equivalent military experience
- Must have 2+ years of relevant experience in IT admin roles
- Strong service-oriented mentality is a must
- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
- Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
- Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc.

**Additional Information** The Team**

The Employee Success Team builds and supports technology to create delightful experiences for our employees. It’s crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to t