Multi-lingual Customer Support Representative
1 week ago
**Responsibilities**
- Provide accurate information about Nearwala's products and services in Marathi, Bengali, Odia, Gujarati, and Hindi.
- Troubleshoot and resolve customer issues, escalating complex problems as needed.
- Maintain accurate customer records and document all interactions.
- Gather and analyze customer feedback to identify areas for improvement.
- Collaborate with other team members to ensure customer satisfaction.
- Proactively identify and address potential customer concerns.
- Maintain a strong knowledge of company policies and procedures.
**Skills**
- **Excellent verbal and written communication skills in at least three of the following languages: Marathi, Bengali, Odia, Gujarati, and Hindi.**:
- Strong problem-solving and analytical abilities.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency in using CRM systems and other support tools.
- Active listening and empathy.
- Strong organizational and time-management skills.
- Basic Computer skills.
- Self-discipline and the ability to work independently in a remote environment.
- Reliable internet connection and a suitable home workspace.
**Qualifications**
- High school diploma or equivalent (Bachelor's degree preferred).
- Prior customer service experience is a plus.
- Ability to work flexible hours, including weekends and holidays.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
**Language**:
- Hindi (required)
- English (required)
- Marathi (required)
- Odia (required)
- Bengali (required)
- Gujarati (required)
Work Location: Remote
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