
Call Analyser
4 days ago
Greetings We are hiring for an Ites/ BPO company. Interested please read the Job description and directly apply.
**Mandatory Skills(Must have Skills)**
- Good Written and Verbal communication.
- Good understanding of **American accent.**
**Process Overview**:
Call Analyzer& Transcribers are part of Call Disposition Process.
- Call Disposition is a Sales/Service Accelerator which analyse freshly received telephone calls at the “dealer” or “retail” outlet and segregating these calls to feed the most relevant calls back to the Sales or Service teams in a timely manner.
- They provide a quick view of a call's outcome and what the next step should be for the representative. They give everyone visibility inside the composition of the call to diagnose areas of improvement.
- Call Disposition process has proven that providing key intelligence in fastest possible time to Sales and Service teams of the organization aids in converting and routing the customers back into the Sales stream thus giving a major impetus to revenue earnings, which may have otherwise been lost.
- Call Analyzer & Transcribers is responsible for transcribing and summarizing calls as per the process requirement.
- Performs call monitoring to meet the quality parameters.
- Take up the responsibility of the assigned task.
- Keep on asking for the reviews and feedback from the peers.
- Reporting back to Supervisors on daily basis.
- Ensuring quality work delivered within defined timelines.
- Perform other duties as assigned.
**Education Qualification**:HSC/ Graduation/Undergraduate
**Compensation Details**:15-20k/ month
**Location**: Pune
**Languages**: English and Hindi
**Notice Period**:Immediate.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Day range:
- Monday to Friday
Shift:
- Rotational shift
- US shift
Travel requirement:
- No travel
Work Location: One location
-
Call Analyser and Trascriber
4 days ago
Pune, India dazzlelect Full timeProcess Overview: Call Analyzer& Transcribers are part of the Call Disposition Process. Call Disposition is a Sales/Service Accelerator that analyses freshly received telephone calls at the “dealer” or “retail” outlet and segregates these calls to feed the most relevant calls back to the Sales or Service teams in a timely manner. They provide a quick...
-
Call Analyser
3 days ago
Pune, India Sourceone Full time**Job Title** Call Analyzer & Transcriber **Department** BPO **Location** Pune **Job Type** Full-Time, Fresher and Experienced can apply. **Number of Openings** 50 **Shift Timings** - Rotational Between - 4:30 PM IST to 11:30 AM IST (US Shift)_ **Work Experience** 0-2 yrs **Mandatory Skills** **(Must have Skills)** Good Written and Verbal...
-
Call Analyser
4 days ago
Pune, India Sourceone Full time**Job Title** Call Analyzer & Transcriber **Department** BPO **Location** Pune **Job Type** Full-Time, Fresher and Experienced can apply. **Number of Openings** 50 **Shift Timings** - Rotational Between - 4:30 PM IST to 11:30 AM IST (US Shift)_ **Work Experience** 0-2 yrs **Mandatory Skills** **(Must have Skills)** Good Written and Verbal...
-
Quality Analyser
2 days ago
Deccan Gymkhana, Pune, Maharashtra, India SpeedUp InfoTech Full time**About Speedup Infotech: - ** Speedup Infotech is a leading IT Training and Development Company committed to empowering students and professionals with cutting-edge technical skills. We focus on delivering industry-relevant training in emerging technologies, helping learners achieve their career goals with confidence. **Role Overview: - ** We are...
-
Tele Calling Executive
5 days ago
Warje, Pune, Maharashtra, India Prajapati Advertising Full time**Key Responsibilities**1. **Lead Generation** - Continuously build a robust pipeline of prospective accounts and contacts. - Tap into the existing client network for referrals to find new leads. - Identify decision-makers and key influencers in prospective accounts. - Research accounts to understand their needs and challenges. 2. **Initiating Contact** -...
-
Service Coordinator
5 days ago
Katraj, Pune, Maharashtra, India Ksolare Energy pvt ltd Full timeHandle the calls of customers and solve the queries - Understand the queries of customers and provide the solution. - Assign the service calls to service engineers - Responsible for detailed test plan creation for medium to large projects - Analyses product and test project risks and advises Sr Test Engineer and/or - Project Managers and project teams of...
-
Service Coordinator
21 hours ago
Katraj, Pune, Maharashtra, India Ksolare Energy pvt ltd Full timeHandle the calls of customers and solve the queries - Understand the queries of customers and provide the solution. - Assign the service calls to service engineers - Responsible for detailed test plan creation for medium to large projects - Analyses product and test project risks and advises Sr Test Engineer and/or - Project Managers and project teams of...
-
Career Counselor
21 hours ago
Pune, India Brainberg Knowledge Solutions Pvt. Ltd. Full timeAbout the job: - **Position: Career Counsellor**: - **Vertical: Counselling**: - **Base Location: Pune**: - **Contract Period: 6 Months** **Roles and Responsibilities**: - Responsible for Career Counselling of X and XII standard students across schools in Maharashtra - Helping and guiding students to choose the right career for them based on...
-
Service Desk Coordinator
3 days ago
Pune, India Matrix Business Machines Pvt Ltd Full timeWe have requirement for the post of **‘Service Desk coordinator’** **Job Title: ‘Service Desk coordinator’** **Location - Baner (Work from Office)** **Experience - 2 to 5 year** **Job Description and Responsibilities**: - Adhere to ITIL based Service Management processes such as change, incident, Service Request and configuration management. -...
-
15h Left) SAVIYNT
3 weeks ago
Bengaluru, Noida, Pune, India Glauben Technologies Full timeJob DescriptionRoles & Responsibilities:- To clearly understand the client's cybersecurity environment and respective product.- To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools- To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection- To enable knowledge...