Customer Service Quality Assurance

2 days ago


Remote, India MEJOY IT SERVICES L.L.C Full time

Job Description:

- Responsible for the quality of customer service for the Hindi-speaking region on chat App, promptly correcting any errors through quality assurance methods, and evaluating the performance of customer service;
- Skilled at identifying issues within the customer service team and providing timely feedback to team leader for optimization and improvement;
- Regularly provide quality inspection data analysis and develop customer service improvement plans based on the analysis results;
- Complete other tasks assigned by team leader.

**Requirements**:

- Native speaker of Hindi, proficient in English;
- Have a certain understanding of chat App and possess the ability to learn quickly;
- Have a certain knowledge of using office productivity software;
- Possess problem-solving skills, excellent communication abilities, proactive work attitude, and strong sense of responsibility.

Job Benefits:

- Flexible working hours: We provide flexible and adjustable working hours, allowing you to earn a substantial income while enjoying your life.
- Enhance Professional Skills: This job allows you to gain in-depth understanding of customer service processes and standards, thus enhancing your professional skills in the relevant field.
- Learning and growth opportunities: In our team, you will collaborate with professional customer service personnel and acquire various skills and knowledge.
- Competitive salary: We offer a competitive salary and reward system, along with excellent opportunities for career advancement. Outstanding performers have the chance to be promoted to full-time positions.

Company Introduction

SpreadFun was founded in 2016 and is the world's leading open social platform. Making friends, voice chat, games, and others. SpreadFun is up to building a leading pan-entertainment social ecosystem in emerging markets like South Asia, the Middle East.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: ₹58.00 - ₹60.00 per hour

**Benefits**:

- Work from home

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Commission pay

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote



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