Quality Assurance

3 days ago

Remote, India Pinnacle Employment Full time

As a Quality Assurance & Training Lead, you will be at the front line of our business and in constant touch with customers. Your job is to ensure the highest quality standards are maintained by sales and customer service teams. You will listen to incoming and outgoing calls and report feedback to Founders and senior managers. Being part of an early stage startup, you will also get to see every part of how a company runs.

**Responsibilities**:

- Listen to incoming and outgoing calls to ensure excellent customer service and effective product pitching
- Monitor agents’ product knowledge, ability to handle objections & questions, and call closure
- Track performance of individual scripts and agents qualitatively and quantitatively
- Directly call existing and potential customers yourself to collect feedback
- Convey feedback to individual agents, monitor a quality score and ensure they improve
- Train new hires on scripts and on best practices during a call, conduct mock calls
- Set up ongoing training sessions for tenured employees where you present best practices across team members
- Prepare quality reports for managers and Founders
- Create scripts for new products alongside key stakeholders
- Update procedures and scripts based on customer response and changing business needs

Qualifications:

- 5 years’ experience in a training, coaching or sales setting required. Bonus if experience is in pharma selling, hospital or healthcare management.
- 3 years’ experience in a call center or remote inside-sales environment preferred
- Demonstrated ability to create scripts and other written communications
- Knowledge of women's health conditions like PCOS.
- Excellent English speaking and writing skills. Articulate and persuasive communication skills.
- Ability to speak a second/regional language is a bonus.
- Strong bent towards customer service

**Salary**: ₹700,000.00 - ₹960,000.00 per year

**Experience**:

- Quality assurance: 4 years (required)
- Call center: 4 years (required)

**Speak with the employer**
+91 9769629699

  • Quality Assurance

    1 day ago

    Remote, India Agami Technologies Pvt. Full time ₹ 60,000 - ₹ 1,20,000 per year

    Quality Assurance (QA) InternshipCompany: Agami TechnologiesLocation: RemoteDuration: 6 monthsJob Description:Agami Technologies is offering a remote QA Internship for students and fresh graduates eager to gain practical experience in software testing and quality assurance. This internship provides an excellent opportunity to work on real-world projects and...

  • Junior Compliance and Quality Assurance Associate

    3 days ago

    Remote, India CanSat Consulting Full time

    **Job Title**: Junior Compliance and Quality Assurance Associate (1 Vacancy) **Job ID #**: 25-001 **Location: Remote working from India** **Timings: Monday to Friday (7:00 PM to 4:00 AM IST/ 8:30 PM to 5:30 PM EST)** with every second Saturday working. Extended hours may be required to work depending on the workload. **Application Deadline: February 21,...

  • Quality Assurance Tester – IT Services

    1 day ago

    Remote, India WeboConnect Technolgies Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    We are looking for a Meticulous and skilled Freelance Quality Assurance Tester to join our IT services team. The ideal candidate will be responsible for ensuring the quality and reliability of our software solutions by developing and executing comprehensive test plans and strategies. You will work collaboratively with cross-functional teams to identify...

  • Quality Assurance Executive

    2 weeks ago

    Pacific Remote Islands Marine National Monument, India Miracuves Full time

    Company Description: Miracuves Solutions Pvt. Ltd. is a leading IT solutions provider that specializes in crafting transformative experiences. With a team of over 42+ passionate IT professionals across three global locations, we have successfully delivered over 18,000 solutions to our clients. Our unique approach, known as the Miracuves Effect, combines...

  • Quality Assurance Tester

    2 weeks ago

    Pacific Remote Islands Marine National Monument, India Latent Full time

    Job description Job Title: Quality Analyst (Remote) Location Remote Experience 3+ years in Quality Assurance within the IT industry. Company Overview Latent is a leading IT solutions provider, specializing in in Cloud and innovative technologies around mobile and web development. We pride ourselves on delivering high-quality products and services to our...

  • Learning Assurance Executive

    4 days ago

    Remote, India LMES Academy Pvt. Full time ₹ 84,000 - ₹ 4,20,000 per year

    We're looking for a Learning Assurance Executive to join our team. The ideal candidate will have a passion for teaching and a strong knowledge of the STEM field. To Provide structured feedback for the Trainers.Work Location : RemoteRoles and Responsibilities:Oversee and review the student assessment process to ensure accuracy and effectiveness.Provide...

  • Senior Quality Assurance Engineer

    1 day ago

    Remote, India MidSource Consulting Pvt Ltd Full time ₹ 9,00,000 - ₹ 18,00,000 per year

    About the RoleWe are seeking a highly motivated Senior QA Engineer with 3–5 years of experience in software testing who can contribute to delivering high-quality applications.This role requires working during EST hours (6 AM – 3 PM EST, 3:30 PM – 12:30 AM IST). Candidates must be comfortable aligning with U.S. stakeholders and offshore teams across...

  • Quality Assurance Tester – IT Services

    2 weeks ago

    Pacific Remote Islands Marine National Monument, India WeboConnect Technolgies Pvt Ltd Full time

    We are looking for a Meticulous and skilled Freelance Quality Assurance Tester to join our IT services team. The ideal candidate will be responsible for ensuring the quality and reliability of our software solutions by developing and executing comprehensive test plans and strategies. You will work collaboratively with cross-functional teams to identify...

  • Quality Assurance Engineer

    4 days ago

    Remote, India D Square Consulting Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    QA Engineer (Web Platform Drupal & ) Location : Remote Experience : 5 YearsRequired Skills : years of QA/testing experience in modern web application development. - Strong proficiency in testing component-based UIs (state management, lifecycle testing). - Extensive API testing experience with GraphQL and REST APIs (authentication, authorization,...

  • Quality Auditor

    1 day ago

    Remote, India VMax Wellness Full time

    **Quality Auditor ( Sales )** **Report to - Sales Manager** **About the Organization**: VMax Wellness is a fitness organization that aims to encourage and inspire people to adopt a healthy lifestyle through bespoke fitness and nutrition plans tailored to their requirements. We aim to transform the lives of at least 1 million people and eradicate lifestyle...